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SBA 7(a) franchise lending portfolio
Customers Bank
AVERAGE risk
- Total loans
- 233
- Loan volume
- $257.0M
- Avg loan size
- $1.1M
- Default rate
- 12.4%
- vs 15.4% national avg
Defaults
11
Avg interest
6.61%
Franchises funded
91
Risk rating
AVERAGE
Top franchise exposures
| Franchise | Loans | Volume | Default % |
|---|---|---|---|
| The Goddard School | 28 | $41.0M | 0.0% |
| Primrose Schools | 14 | $36.5M | 0.0% |
| Lords & Ladies | 14 | $4.3M | 0.0% |
| Marco's Pizza | 13 | $5.2M | 0.0% |
| Kiddie Academy | 10 | $15.5M | — |
| Merry Maids | 9 | $5.4M | — |
| Pet Supplies Plus | 8 | $6.2M | 0.0% |
| American Family Care/AFC Urgen | 7 | $6.9M | — |
| Super 8 by Wyndhan | 4 | $5.2M | — |
| Yogi Bear's Jellystone Park Ca | 4 | $2.1M | 0.0% |
| Massage Envy | 4 | $3.1M | 0.0% |
| The Learning Experience | 4 | $1.3M | 0.0% |
| Smoothie King | 4 | $2.4M | — |
| Tint World | 4 | $1.9M | — |
| Massage Envy | 3 | $1.5M | 0.0% |
| Quality Inn by Choice Hotels / | 3 | $10.6M | 0.0% |
| Days Inn by Wyndham | 3 | $8.3M | 0.0% |
| Creative World School | 3 | $9.9M | 0.0% |
| Scooter's Coffee | 3 | $3.9M | — |
| Hand and Stone Massage and Fac | 3 | $1.4M | — |
Lending volume by year
3'02
4'04
2'05
1'06
1'11
2'13
3'14
3'15
2'16
16'17
9'18
16'19
37'20
38'21
33'22
37'23
15'24
11'25
Customers Bank default rate by loan vintage
BrandNational avg
Geographic exposure
3611.1%
2614.3%
2040.0%
2025.0%
1814.3%
130.0%
90.0%
80.0%
7—
60.0%
Portfolio summary
Total funded$257.0M
Defaults11 of 233
Risk tierAVERAGE
Avg rate6.61%
Source: SBA 7(a) FOIA loan-level data, aggregated by FranchiseVerdict
Default rate = charge-offs / (charge-offs + paid-in-full). Active, exempt, and cancelled loans are excluded. Risk ratings: Excellent (<5%), Good (5-10%), Average (10-15%), Elevated (15-20%), Critical (>20%).