SBA 7(a) franchise lending portfolio
Customers Bank
- Total loans
- 233
- Loan volume
- $257.0M
- Avg loan size
- $1.1M
- Charge-off rate
- 12.4%
- vs 16.0% national
Charged off
11
Avg interest
6.61%
Franchises funded
91
Risk rating
Average
Top franchise exposures
| Franchise | Loans | Volume | Charge-off % |
|---|---|---|---|
| The Goddard School | 28 | $41.0M | N/A |
| Primrose Schools | 14 | $36.5M | N/A |
| Lords & Ladies | 14 | $4.3M | 0.0% (excellent) |
| Marco's Pizza | 13 | $5.2M | N/A |
| Kiddie Academy | 10 | $15.5M | N/A |
| Merry Maids | 9 | $5.4M | N/A |
| Pet Supplies Plus | 8 | $6.2M | N/A |
| American Family Care/AFC Urgen | 7 | $6.9M | N/A |
| Massage Envy | 7 | $4.6M | N/A |
| Super 8 by Wyndhan | 4 | $5.2M | N/A |
| Yogi Bear's Jellystone Park Ca | 4 | $2.1M | N/A |
| The Learning Experience | 4 | $1.3M | N/A |
| Smoothie King | 4 | $2.4M | N/A |
| Tint World | 4 | $1.9M | N/A |
| Quality Inn by Choice Hotels / | 3 | $10.6M | N/A |
| Days Inn by Wyndham | 3 | $8.3M | N/A |
| Creative World School | 3 | $9.9M | N/A |
| Scooter's Coffee | 3 | $3.9M | N/A |
| Hand and Stone Massage and Fac | 3 | $1.4M | N/A |
Lending volume by year
Show the numbers by year
| Fiscal year | Loans |
|---|---|
| FY2002 | 3 |
| FY2004 | 4 |
| FY2005 | 2 |
| FY2006 | 1 |
| FY2011 | 1 |
| FY2013 | 2 |
| FY2014 | 3 |
| FY2015 | 3 |
| FY2016 | 2 |
| FY2017 | 16 |
| FY2018 | 9 |
| FY2019 | 16 |
| FY2020 | 37 |
| FY2021 | 38 |
| FY2022 | 33 |
| FY2023 | 37 |
| FY2024 | 15 |
| FY2025 | 11 |
SBA 7(a) · charge-off rate by approval year
Customers Bank: above all franchise loans in 2 of 3 rated years
Hollow rings on the axis: years with fewer than 10 resolved loans, not rated (too few to judge; recent years are too early to judge while loans are still being repaid). Their numbers are in the table.
Show the numbers by year
| Year | Resolved | Charged off | Rate |
|---|---|---|---|
| 2002 | 3 | 1 | Too few |
| 2004 | 4 | 2 | Too few |
| 2014 | 3 | 0 | Too few |
| 2015 | 3 | 0 | Too few |
| 2017 | 14 | 3 | 21.4% |
| 2018 | 8 | 1 | Too few |
| 2019 | 12 | 2 | 16.7% |
| 2020 | 21 | 0 | 0.0% |
| 2021 | 9 | 1 | Too early |
| 2022 | 3 | 0 | Too early |
Dashed line: all franchise 7(a) loans approved the same year.
Source and method
Geographic exposure
Portfolio summary
Source: SBA 7(a) FOIA loan-level data, aggregated by FranchiseVerdict
Charge-off rate = charge-offs / (charge-offs + paid-in-full). Active, exempt, and cancelled loans are excluded. Risk ratings: Excellent (<5%), Good (5-10%), Average (10-15%), Elevated (15-20%), High Risk (>20%).
Frequently asked questions
- How many SBA 7(a) franchise loans has Customers Bank originated?
- 233 loans totaling $257.0M. The portfolio carries a 12.4% charge-off rate, earning a “Average” risk rating.
- What is the charge-off rate and why does it matter?
- Charge-off rate = charge-offs / (charge-offs + paid-in-full). Across SBA 7(a) franchise lending, the national charge-off rate is 16.0% over 94,550 resolved loans.Portfolios materially above that signal either riskier franchise selection or weaker underwriting. Customers Bank's rate of 12.4% is below the national rate.
- Where does this lending data come from?
- SBA 7(a) loan records released under the Freedom of Information Act. Each record carries approval date, amount, lender, business type, NAICS code, location, and outcome. See methodology.
- Which franchise brands does Customers Bank fund the most?
- The “Top franchise exposures” table above lists the brands Customers Bank has the largest concentration in. Click any brand to see its full FDD-disclosed financials, growth trajectory, and SBA loan performance across all lenders.