Computer Troubleshooters
Bottom line
- Total investment $20K – $45K including a $20K franchise fee.
- No Item 19 financial performance data disclosed — the franchisor chose not to publish revenue figures.
- Rated CAUTION with a risk score of 74/100. SBA loan default rate of 0.0% across 6 loans (below the industry average).
- 29 litigation matters disclosed in Item 3 — higher than typical. Review the summary for patterns (franchisor-initiated vs. franchisee-initiated).
Item 1 · who you're contracting with
The Franchisor
Yale framework · single-unit ROIC
Returns Analysis
Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.
The model · Yale framework
What would one Computer Troubleshooters unit return on the cash you put in?
Unlevered ROIC · per unit
307%
Above typical band (30–60%)
Overview
About
Computer Troubleshooters franchisees provide on-site and remote IT support services, virus removal, hardware repair, and technical troubleshooting to small businesses and consumers. Franchisees operate as independent technicians or small teams managing customer acquisition, service delivery, and scheduling within their protected territory. Revenue depends on service call volume, labor efficiency, and pricing power in a competitive, commoditized field.
Item 7 · what it costs
The Vitals
Item 19
Financial Performance
This franchisor did not disclose financial performance representations in Item 19, or our extractor could not parse them.
Item 20 · unit dynamics
The Growth Chart
Year-over-year franchised unit counts and net change. Source: FDD Item 20.
Item 20 · 27 states with active franchisees
The Territory Map
Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).
States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.
Government records
SBA Loan Data
Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.
FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17
Risk & Legal
Contracting franchise system with material litigation, undisclosed earnings, and structural concerns suggesting deteriorating unit economics and franchisee-franchisor relationship breakdown.
Score breakdown · what drove the 74 / 100 rating
- 01MINORSystem declining 10.6% YoY with only 111 units remaining — suggests erosion of franchisee profitability or satisfaction
- 02HIGHActive litigation: putative class action + 28 arbitration demands alleging breach of contract and statutory violations — indicates systemic franchisor disputes
- 03MEDNo Item 19 (Average Unit Volume) disclosed — prevents assessment of actual franchisee earnings potential and return on $19.5k-$45k investment
- 04MINORRoyalty structure ($300-$750/month) creates high burden on low-margin service business; unclear if sustainable at declining unit count
- 05MINORLow initial investment ($19.5k-$45k) combined with declining units suggests either commoditized service or failed unit economics
- 06MED10-year term with no disclosed renewal rates or franchisee retention data — standard red flag in declining franchise systems
Severity inferred from the FDD text · not a regulatory classification
FDD Items 5, 6, 12, 17 · continued from Risk & Legal
Contract & Territory Detail
Item 11
Training & Operations
Item 20
Franchisee Contacts
Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.
Franchisee contacts
44 numbers
One-time purchase · CSV download · Validation questions included
FDD download
Computer Troubleshooters · FDD (2023) PDF