Computer Troubleshooters Franchise Cost, Revenue & Review 2026
- Investment
- $20K – $45K
- Disclosed sales
- not disclosed
- SBA charge-off
- Under 10 loans (6)
Data from FDD filing + SBA 7(a) records
Analysis by FranchiseVerdict Research · Methodology
Computer Troubleshooters is a B2B franchise providing on-site and remote IT support, repair, and managed services for small businesses and consumers. Franchisees run a local IT-services operation, often owner-operated, in a territory.
FranchiseVerdict summary · 2026
A Computer Troubleshooters franchise requires a total initial investment of $20K – $45K, including a $10K – $20K franchise fee. Item 5 conditions this fee. The figure shown is the lowest amount the filing discloses, and the filing ties that amount to a qualifying condition — so it is not necessarily what a first-time single-unit franchisee pays. This franchisor makes no financial performance representation in Item 19 of its FDD. Item 19 is voluntary under the FTC Franchise Rule, and this filing states that it makes none, so no revenue or earnings figures are disclosed. Declining to publish one is lawful and is not evidence of how the outlets perform. It does mean that less about this brand can be verified from its filing, and the FranchiseVerdict grade - an editorial assessment, not investment advice - reflects that. FranchiseVerdict grade: D (Below average), an editorial assessment, not investment advice. Run a live ROI scan →
Sources, dates and evidence
FDD issued: · Data extracted: · Last cited check: · Staleness risk: high - issued more than two years ago
Evidence: strong✓ Investment (Item 7)✓ Item 19 status✓ Units and owners (Item 20)✗ SBA loan coverage✓ Litigation (Item 3)✓ Financial statements (Item 21)✓ Franchisor identityhow this is scored3 of 3 headline figures on this page cite a page of the filing.
Overview
- Investment
- $20K – $45K
- 6th pct Business Serv…
- Avg gross sales
- N/A
- Royalty
- Tiered by sales volume
- Units
- 111
- 48th pct Business Serv…
- SBA charge-off
- N/A
Quick verdict · Business Services · color = vs category peers
Green = favorable by >10% vs Business Services median · No shading = within ±10% · Red = unfavorable by >10% · Source: FDD filings + SBA 7(a)
Data from public FDD filings and SBA records. Not financial advice. Methodology
Bottom line
- COSTTotal investment $20K – $45K including a $10K franchise fee. Item 5 conditions this fee. The figure shown is the lowest amount the filing discloses, and the filing ties that amount to a qualifying condition — so it is not necessarily what a first-time single-unit franchisee pays.
- RETURNSThis franchisor makes no financial performance representation in Item 19 of its FDD. Item 19 is voluntary under the FTC Franchise Rule, and this filing states that it makes none, so no revenue or earnings figures are disclosed. Declining to publish one is lawful and is not evidence of how the outlets perform. It does mean that less about this brand can be verified from its filing, and the FranchiseVerdict grade - an editorial assessment, not investment advice - reflects that.
- RISKVerdict D (Below average), verdict score 35/100 (higher is better).
- GROWTHNegative: net -13 franchised outlets in the latest year (3 opened, 16 closed) (Item 20).
- LEGAL29 litigation matters disclosed in Item 3, higher than typical. Review the summary for patterns (franchisor-initiated vs. franchisee-initiated).
Item 1 · who you're contracting with
The Franchisor
Corporate structure & franchisor financials
- Legal entity
- MMI-CPR, LLC
- Parent company
- SOSI CPR, LLC
- FDD Item 1, page 8 of the 2023 FDD
- Ultimate parent
- Assurant, Inc.
- FDD Item 1, page 8 of the 2023 FDD
- Predecessor
- Computer Troubleshooters USA, Inc.
- Prior franchisor entity
- CEO title
- Director/President of SOSI
- Shelley Binkley
- Incorporated in
- DE
- HQ
- 7100 East Pleasant Valley Road, Suite 300, Independence, Ohio 44131
- Auditor
- PricewaterhouseCoopers LLP
- Audited financials
- Franchisor revenue
- $10.0M
- vs $10.0M prior year
- Management churn noted
- Frequent turnover
- Item 2 disclosed frequent executive changes
Same owner · FDD Item 1, page 8
1 other brand on this site name Assurant, Inc. as parent or ultimate parent in their own FDD.
Grouped by the owner's name as each filing prints it (this page: the 2023 FDD). Spelling variants of the same group may be listed apart; a brand is never grouped with an owner its filing does not name.
Overview
About
- CEO
- Shelley Binkley
- Headquarters
- OH
- Founded
- 2013
- FDD year
- 2023
- States available
- 30
Can you afford it, and what does the money buy?
Entry cost runs 76% below the typical business services franchise.
Source: FDD 2023 · Items 5–7
Item 5 conditions this fee. The figure shown is the lowest amount the filing discloses, and the filing ties that amount to a qualifying condition — so it is not necessarily what a first-time single-unit franchisee pays.
FDD Item 7 · 2023 filing
Initial investment breakdown
| Cost component | Low | High |
|---|---|---|
| Initial franchise fee | $10K | $10K |
| Working capital (3–6 mo) | $1K | $3K |
| Equipment, build-out, other | $9K | $32K |
| Total initial investment | $20K | $45K |
Source: Computer Troubleshooters 2023 FDD, Items 5 and 7[2]. “Equipment, build-out, other” is computed as total minus disclosed line items above.
Item 7 · what it costs to open + operate
The Vitals
- Total investment
- $20K – $45K
- Top 40% of category vs category
- Liquid capital req'd
- $1K – $3K
- Top 40% of category vs category
- Franchise fee
- $10K – $20K
- Conditional fee
- Royalty
- $300/month (months 3-12 of year 1); $500/month (year 2); …
- Ad fund
- $150 per month (flat fee); can increase up to 10% per yea…
Ongoing fees · Item 6
| Fee | Amount |
|---|---|
| Royalty (flat) | Flat monthly fee: $300/mo in yr1 (after 2-month waiver), $500/mo in yr2, $750/mo thereafter |
| Technology fee | $150 |
| Transfer fee | $3K |
| Renewal fee | $2K |
| Inventory (initial) | $500 – $2K |
ROI & LBO modelsSingle-unit · 25-unit portfolio · editable
Computer Troubleshooters makes no financial performance representation in Item 19 of its FDD - a voluntary item under the FTC Franchise Rule - so no unit revenue figures are disclosed. The return models need a revenue figure to start from, and the operating costs that turn gross sales into a profit are in no FDD. Enter your own and the calculator runs on your assumptions — nothing here is modelled until you do.
Returns model · single-unit ROIC
What would one Computer Troubleshooters unit return on the cash you put in?
Illustrative category typicals — not sourced to any filing, survey or sample. Replace them with figures from franchisee validation calls before you rely on the output.
Unlevered ROIC · per unit
Your modelled return on total invested capital, before any debt financing.
—
An FDD discloses gross sales, not profit. We hold no sourced figure for annual revenue, royalty rate, ad fund rate, COGS, labour, rent / occupancy and other operating costs, and will not substitute an assumed one. Enter your own and the model runs on your assumptions.
These models are for research and scenario planning only. Not investment advice. Actual results depend on your specific location, management, and market conditions. Consult a franchise attorney and accountant before signing any franchise agreement.
Item 19 · Source: 2023 FDD
Financial Performance
No financial performance representation
This franchisor makes no financial performance representation in Item 19 of its FDD. Item 19 is voluntary under the FTC Franchise Rule, and this filing states that it makes none, so no revenue or earnings figures are disclosed. Declining to publish one is lawful and is not evidence of how the outlets perform. It does mean that less about this brand can be verified from its filing, and the FranchiseVerdict grade - an editorial assessment, not investment advice - reflects that.
Item 20 of the FDD lists current and former franchisees; asking them directly is the standard way to fill this gap.
Operator outlook
What the numbers say
Data-driven interpretation of this brand's financial disclosures, fee structure, and system trajectory.
Disclosure
This franchisor makes no financial performance representation in Item 19 of its FDD. Item 19 is voluntary under the FTC Franchise Rule, and this filing states that it makes none, so no revenue or earnings figures are disclosed. Declining to publish one is lawful and is not evidence of how the outlets perform. It does mean that less about this brand can be verified from its filing, and the FranchiseVerdict grade - an editorial assessment, not investment advice - reflects that. Item 20 of the FDD lists current and former franchisees; asking them directly is the standard way to fill this gap.
Operator retention
System contracting at -17.9% CAGR over 3 years. Investigate whether closures are franchisor-driven consolidation or franchisee exits.
Source: FDD Item 19 financial performance representations and publicly filed FDD data. Past performance is not indicative of future results. Verify all figures with the franchisor and current franchisees before making any investment decision.
vs Business Services medians
How Computer Troubleshooters Compares
Category median of published Business Services brands that report the figure; the middle half spans the 25th to 75th percentile and n counts the brands behind it. Medians are used because a few very large systems pull an average far from the typical brand. Revenue is disclosed gross sales, not profit.
Is the system healthy?
Source: FDD 2023 · Item 20
Unit growth
Item 20 · unit dynamics
The Growth Chart
- Total units
- 111
- Opened
- 3
- Last reporting year
- Closed
- 16
- Terminated
- 15
- Franchisor ended the franchise (per Item 20)
- Non-renewed
- 1
- Term expired, not renewed (per Item 20)
- Turnover rate
- 14.4%
- Company-owned
- 1
- Corporate units in the system
- % franchised
- 99%
- vs corporate-owned
- Net growth (3-yr)
- -17.9%
- Net unit change over 3 years
- 3-yr CAGR
- -17.9%
- Compounded over last 3 years
Last fiscal year · Item 20 exits and transfers
- Terminated
- 15
- Not renewed
- 1
- Transferred
- 0
- Reacquired
- 0
- Franchisor bought back
- Signed, not yet open
- 0
- 0.00 per open outlet · Item 20 Table 5
- Projected new
- 0
- Franchisor's next-year forecast
- Termination rate
- 9.9%
- Franchisor-initiated terminations
- Ceased ops
- 9.9%
- Units that stopped operating
Year-over-year franchised unit counts and net change. Source: FDD Item 20.
Item 20 · 27 states with active franchisees
The Territory Map
Derived from franchisee contact records. Shows states with at least one current operator. Not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).
States derived from franchisee contact records (FDD Item 20). Shows states with at least one current operator on file. Full state registration data (Item 12) will appear on a future FDD refresh.
Where the owners are · Item 20 owner list
47 current owners across 32 states.
- VA 5
- FA 3
- TX 3
- AL 2
- FL 2
- GA 2
- LA 2
- NY 2
- PA 2
- WI 2
- AR 1
- AZ 1
- +20 more states
Counts only, from the list the franchisor prints in Item 20; 21 entries carry no state. Names and phone numbers are for your own due diligence and are not shown here.
A system losing more than 10% of its units year-over-year is a red flag. Check whether closures are concentrated in specific regions.
SBA loan performance
Government records
SBA Loan Data
Aggregated from SBA loan disclosures. This brand has only 6 7(a) loans on file; statistical reliability is limited below 10 loans.
- Total loans
- 6
- Loan volume
- $178K
- Median loan
- $33K
- 50th percentile
- Charge-off rate
- Under 10 loans (6)
- Insufficient SBA coverage: 6 loans, rate hidden below 10
Historical SBA 7(a) lending data, not predictive of future performance. How SBA charge-off rates are calculated
- Repayment rate (PIF)
- Under 10 loans (6)
- 5-yr charge-off
- Under 10 loans (6)
- Loans approved 2021+
- Active lenders
- 5
- Defaults
- N/A
Explore lender portfolios on Bank Reports or regional data on State Reports.
What could kill this investment?
Source: SBA 7(a) FOIA · FDD Items 3, 21
Risk analysis
FranchiseVerdict rating + FDD Items 3, 4, 8, 16, 21
Risk & Legal
Contracting franchise system with material litigation, undisclosed earnings, and structural concerns suggesting deteriorating unit economics and franchisee-franchisor relationship breakdown.
Litigation (Item 3)
Subject: the franchisor is a named party (defendant).
One putative class action and 28 individual AAA arbitration demands filed by CPR franchisees alleging breach of franchise agreement, violation of covenant of good faith, state deceptive trade practice violations, and fraudulent/negligent misrepresentations related to required OEM battery supplier and failure to provide marketing and advisory information.
Bankruptcy (Item 4)
None disclosed
Audited financials (Item 21)
Yes · PricewaterhouseCoopers LLP
Franchisor revenue (Item 21)
Franchisor entity revenue (not unit-level)
Audited consolidated financial statements of SOSI CPR LLC (parent/guarantor) for FY ended Dec 31, 2022; amounts in thousands. Royalty revenue $7,180K + other revenue $2,861K = total revenues $10,041K. Net loss $(1,445)K.
ⓘ These are the parent company's consolidated financials (the parent guarantees the franchisor), not this brand's standalone results — the figure reflects the whole corporate group, not this brand alone.
Supplier relationship · Items 8 & 16
- Franchisor sells you products: No
- Kickbacks from required suppliers: No
- Must buy proprietary products: No
- Restricted to system-approved products: Yes
- Can negotiate own supplier terms: No
Score breakdown · what drove the 35 / 100 verdict
- 01MINORSystem declining 10.6% YoY with only 111 units remaining — suggests erosion of franchisee profitability or satisfaction
- 02HIGHActive litigation: putative class action + 28 arbitration demands alleging breach of contract and statutory violations — indicates systemic franchisor disputes
- 03MEDNo Item 19 (Average Unit Volume) disclosed — prevents assessment of actual franchisee earnings potential and return on $19.5k-$45k investment
- 04MINORRoyalty structure ($300-$750/month) creates high burden on low-margin service business; unclear if sustainable at declining unit count
- 05MINORLow initial investment ($19.5k-$45k) combined with declining units suggests either commoditized service or failed unit economics
- 06MED10-year term with no disclosed renewal rates or franchisee retention data — standard red flag in declining franchise systems
Severity inferred from the FDD text · not a regulatory classification
What are you signing up for?
Source: FDD 2023 · Items 11, 12, 17
FDD Items 12, 15, 17 · continued from Risk & Legal
Contract & Territory Detail
| Initial term | 10 years |
|---|---|
| Renewal term | 10 years |
| Allowed renewalsℹ | 1 |
| Territory type | Protected territory |
| Protected territory | Yes |
| Exclusive territoryℹ | No |
| Territory sizeℹ | Up to 4,000 small to medium sized businesses within contiguous zip codes |
| Online sales rightsℹ | Restricted |
| Franchisor can compete | No |
| Hire a manager? | Allowed |
| Owner-operator | Optional |
| Non-compete (years)ℹ | 2 years |
| Non-compete (miles)ℹ | 50 mi |
| Right of first refusalℹ | Yes |
| Transfer requires consent | Yes |
| Termination notice | 30 days |
| Curable defaultsℹ | 1 |
| Mandatory arbitration | Yes |
| Arbitration location | Ohio |
| Jury trial waiver | Yes |
| Governing law | OH |
| Litigation count | 29 |
View Item 3 litigation summary
One putative class action and 28 individual AAA arbitration demands filed by CPR franchisees alleging breach of franchise agreement, violation of covenant of good faith, state deceptive trade practice violations, and fraudulent/negligent misrepresentations related to required OEM battery supplier and failure to provide marketing and advisory information.
Items 10, 11
Training & Operations
- Classroom training
- 32 hrs
- On-the-job training
- 0 hrs
- Training location
- Independence, Ohio or alternate location
- Ongoing training
- Required
- Site selection
- franchisee
- Franchisor financing
- Not offered
- Item 10
- POS system
- Autotask / ConnectWise
- Operating tech stack
Items 5 & 11
Franchisor Support
Technology: Autotask / ConnectWise
Item 20 · call current owners
Franchisee Contacts
68 owners to call
Name · phone · city · state. Extracted from FDD Item 20
Frequently asked questions
Frequently Asked Questions
How much does it cost to open a Computer Troubleshooters franchise?
The total investment to open a Computer Troubleshooters franchise ranges from $20K – $45K, with an initial franchise fee of $10K. This includes real estate, equipment, inventory, and working capital as disclosed in their Franchise Disclosure Document (FDD). Item 5 conditions this fee. The figure shown is the lowest amount the filing discloses, and the filing ties that amount to a qualifying condition — so it is not necessarily what a first-time single-unit franchisee pays.
What do Computer Troubleshooters franchise owners earn?
Computer Troubleshooters makes no financial performance representation in Item 19 of its FDD - a voluntary item under the FTC Franchise Rule - so no unit revenue figures are disclosed. Declining to publish one is lawful and is not evidence of how the outlets perform. It does mean that less about this brand can be verified from its filing, and the FranchiseVerdict grade - an editorial assessment, not investment advice - reflects that. Item 20 of the FDD lists current and former franchisees; asking them directly is the standard way to fill this gap.
Who owns Computer Troubleshooters?
Computer Troubleshooters is franchised by MMI-CPR, LLC. Its parent company is SOSI CPR, LLC. The ultimate parent named in the FDD is Assurant, Inc.. Source: FDD Item 1, 2023 filing.
What is Item 19 in the Computer Troubleshooters FDD?
The FDD section where a franchisor may disclose financial performance of its outlets. Disclosure is optional and formats vary; figures are typically gross sales, which is revenue before expenses, not profit. FranchiseVerdict extracts these figures directly from the Computer Troubleshooters FDD and qualifies whose outlets they describe.
What is Computer Troubleshooters's franchise failure rate?
SBA 7(a) loan charge-off data is not available for Computer Troubleshooters (fewer than 10 loans on file). Charge-off rates are one way to gauge franchise risk, but not all franchise loans go through the SBA program. We recommend reviewing turnover and closure data in the FDD and speaking with current franchisees.
How many Computer Troubleshooters franchise locations are there?
As of their most recent FDD filing, Computer Troubleshooters has 111 total units in the United States, including 110 franchised units and 1 company-owned units. 3 new units were opened in the latest reporting year.
Is Computer Troubleshooters a good franchise to buy?
FranchiseVerdict rates Computer Troubleshooters as a D-grade franchise with a verdict score of 35 out of 100 (higher is better). The grade is a deterministic score built from six weighted dimensions — financial health, unit economics, unit growth, scale, legal, and transparency — then calibrated against SBA loan charge-off rates and FDD age. Transparency is one of the six, so a filing that discloses less scores lower on that dimension than one that discloses more. Our rating is based solely on publicly available FDD and government data; we recommend speaking with current franchisees before making any investment decision. This is not investment advice.
Data sourced from public FDD filings and SBA 7(a) FOIA records. Not financial advice.
For franchisors
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Data extracted from public FDD filings and SBA 7(a) loan disclosures (FOIA). This information is provided for research purposes only and does not constitute financial, legal, or investment advice. Verify all figures with the franchisor's current Franchise Disclosure Document before making any investment decision.