Computer TroubleshootersFranchise Cost, Revenue & Review 2026
Data from FDD filing + SBA 7(a) records
FranchiseVerdict summary · 2026
A Computer Troubleshooters franchise requires a total initial investment of $20K – $45K, including a $20K franchise fee. The 2023 FDD does not disclose unit-level revenue (no Item 19). Verdict grade: F. Run a live ROI scan →
Data last verified June 18, 2026 · figures per the 2023 FDD issuance
Overview
- Investment
- $20K – $45K
- 5th pct Business Serv…
- Avg gross sales
- N/A
- 29th pct Business Serv…
- Royalty
- N/A
- Units
- 111
- 41st pct Business Serv…
- SBA default
- 66.7%
- system-wide median varies by category
Quick verdict · Business Services · color = vs category peers
Green = >15% above Business Services avg · No shading = within ±15% · Red = >15% below avg · Source: FDD filings + SBA 7(a)
Data from public FDD filings and SBA records. Not financial advice. Methodology
Franchising since 1999. Systems this mature have refined operations and brand recognition.
The system contracted 11% year-over-year. Investigate why units are closing.
29 legal cases disclosed in the FDD. Read Item 3 before signing.
Bottom line
- Total investment $20K – $45K including a $20K franchise fee.
- No Item 19 financial performance data disclosed. The franchisor chose not to publish revenue figures.
- Verdict F (Bottom Quintile) with a risk score of 100/100.
- 29 litigation matters disclosed in Item 3, higher than typical. Review the summary for patterns (franchisor-initiated vs. franchisee-initiated).
Item 1 · who you're contracting with
The Franchisor
- Legal entity
- MMI-CPR, LLC
- Parent company
- Assurant, Inc.
- CEO title
- Director/President
- Shelley Binkley
- Incorporated in
- DE
- HQ
- 7100 E. Pleasant Valley Road, Ste. 300, Independence, Ohio 44131
- Auditor
- PricewaterhouseCoopers LLP
- Audited financials
- Franchisor revenue
- $10K
- vs $10K prior year
- Management churn noted
- Frequent turnover
- Item 2 disclosed frequent executive changes
Overview
About
Computer Troubleshooters franchisees provide on-site and remote IT support services, virus removal, hardware repair, and technical troubleshooting to small businesses and consumers. Franchisees operate as independent technicians or small teams managing customer acquisition, service delivery, and scheduling within their protected territory. Revenue depends on service call volume, labor efficiency, and pricing power in a competitive, commoditized field.
- CEO
- Shelley Binkley
- Headquarters
- OH
- FDD year
- 2023
- States available
- 30
FDD Item 7 · 2023 filing
Initial investment breakdown
| Cost component | Low | High |
|---|---|---|
| Initial franchise fee | $20K | $20K |
| Working capital (3–6 mo) | $1K | $3K |
| Equipment, build-out, other | $0 | $22K |
| Total initial investment | $20K | $45K |
Source: Computer Troubleshooters 2023 FDD, Items 5 and 7[2]. “Equipment, build-out, other” is computed as total minus disclosed line items above.
Item 7 · what it costs to open + operate
The Vitals
- Total investment
- $20K – $45K
- Better than avg vs category
- Liquid capital req'd
- $1K – $3K
- Better than avg vs category
- Franchise fee
- $10K – $20K
- Better than avg vs category
- Royalty
- $300 to $750 per month
- Ad fund
- Up to $150 per month
Ongoing fees · Item 6
| Fee | Amount |
|---|---|
| Royalty (flat) | $300/month (months 3-12), $500/month (year 2), $750/month (thereafter) |
| Technology fee | $150 |
| Transfer fee | $3K |
| Renewal fee | $2K |
Financial Performance
This franchisor did not disclose financial performance representations in Item 19, or our extractor could not parse them.
vs Business Services averages
How Computer Troubleshooters Compares
Unit growth
Item 20 · unit dynamics
The Growth Chart
- Total units
- 111
- Opened
- 3
- Last reporting year
- Closed
- 16
- Terminated
- 10
- Franchisor ended the franchise (per Item 20)
- Non-renewed
- 1
- Term expired, not renewed (per Item 20)
- Turnover rate
- 14.4%
- Company-owned
- 1
- Corporate units in the system
- % franchised
- 99%
- vs corporate-owned
- Net growth (yr3)
- -10.6%
- Net unit change last year
- 3-yr CAGR
- -17.9%
- Compounded over last 3 years
3-year detail · Item 20
- Transfers (3yr)
- 0
- Termination rate
- 9.9%
- Franchisor-initiated terminations
- Ceased ops
- 9.9%
- Units that stopped operating
Year-over-year franchised unit counts and net change. Source: FDD Item 20.
Item 20 · 27 states with active franchisees
The Territory Map
Derived from franchisee contact records. Shows states with at least one current operator. Not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).
States derived from franchisee contact records (FDD Item 20). Shows states with at least one current operator on file. Full state registration data (Item 12) will appear on a future FDD refresh.
A system losing more than 10% of its units year-over-year is a red flag. Check whether closures are concentrated in specific regions.
SBA loan performance
Government records
SBA Loan Data
Aggregated from SBA loan disclosures. This brand has only 6 7(a) loans on file; statistical reliability is limited below 10 loans.
- Total loans
- 6
- Loan volume
- $178K
- Median loan
- $33K
- 50th percentile
- Charge-off rate
- 66.7%
- rates vary by category · see methodology
Historical SBA 7(a) lending data, not predictive of future performance. How SBA charge-off rates are calculated
- Repayment rate (PIF)
- 33.3%
- 5-yr charge-off
- N/A
- Loans approved 2021+
- Active lenders
- 5
- Defaults
- 4
Explore lender portfolios on Bank Reports or regional data on State Reports.
Premium insight
SBA Lending Report
Deep-dive into Computer Troubleshooters's SBA lending history: lender network, geographic footprint, interest rates, and more.
SBA Lending Report
- Principal loss rate and NAICS industry benchmark
- 5 lenders with concentration factor
- Per-state charge-off rates across 5 states
- Startup risk premium and job creation velocity
- 5-year lending trend
Instant access. No subscription.
Risk analysis
FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17
Risk & Legal
Contracting franchise system with material litigation, undisclosed earnings, and structural concerns suggesting deteriorating unit economics and franchisee-franchisor relationship breakdown.
Litigation (Item 3)
MMI CPR, LLC (the Company) is defendant in 1 putative class action lawsuit filed in federal court (Northern District of Ohio) on June 21, 2022, by two CPR franchisees alleging breach of franchise agreement, violations of state deceptive trade practices and business opportunity statutes, and fraudulent/negligent misrepresentations. The case was stayed pending arbitration on October 7, 2022. Additionally, 16 individual arbitration demands were filed between January 12-20, 2023 by current and former franchisees asserting similar claims including breach of franchise agreement, breach of covenant of good faith and fair dealing, fraudulent/negligent misrepresentation, tortious interference, and violations of state deceptive trade practices laws. Claimants seek damages of $150,000-$300,000 per arbitration. Core allegations include: (1) requirement to exclusively use OEM battery supplier charging higher prices and selling defective parts; (2) failure to provide marketing expense information; (3) failure to disclose competing activity by Assurant; (4) failure to provide advisory services.
Bankruptcy (Item 4)
None disclosed
Audited financials (Item 21)
Yes · PricewaterhouseCoopers LLP
Franchisor revenue (Item 21)
Franchisor entity revenue (not unit-level)
Score breakdown · what drove the 100 / 100 rating
- 01MINORSystem declining 10.6% YoY with only 111 units remaining — suggests erosion of franchisee profitability or satisfaction
- 02HIGHActive litigation: putative class action + 28 arbitration demands alleging breach of contract and statutory violations — indicates systemic franchisor disputes
- 03MEDNo Item 19 (Average Unit Volume) disclosed — prevents assessment of actual franchisee earnings potential and return on $19.5k-$45k investment
- 04MINORRoyalty structure ($300-$750/month) creates high burden on low-margin service business; unclear if sustainable at declining unit count
- 05MINORLow initial investment ($19.5k-$45k) combined with declining units suggests either commoditized service or failed unit economics
- 06MED10-year term with no disclosed renewal rates or franchisee retention data — standard red flag in declining franchise systems
Severity inferred from the FDD text · not a regulatory classification
FDD Items 5, 6, 12, 17 · continued from Risk & Legal
Contract & Territory Detail
| Initial term | 10 years |
|---|---|
| Renewal term | 10 years |
| Allowed renewalsℹ | 1 |
| Territory type | Zip code based Business Territory |
| Protected territory | Yes |
| Exclusive territoryℹ | No |
| Online sales rightsℹ | Restricted |
| Franchisor can compete | Yes |
| Hire a manager? | Allowed |
| Owner-operator | Optional |
| Non-compete (years)ℹ | 2 years |
| Non-compete (miles)ℹ | 50 mi |
| Right of first refusalℹ | Yes |
| Transfer requires consent | Yes |
| Termination notice | 30 days |
| Mandatory arbitration | Yes |
| Jury trial waiver | Yes |
| Governing law | Ohio |
| Litigation count | 29 |
View Item 3 litigation summary
MMI CPR, LLC (the Company) is defendant in 1 putative class action lawsuit filed in federal court (Northern District of Ohio) on June 21, 2022, by two CPR franchisees alleging breach of franchise agreement, violations of state deceptive trade practices and business opportunity statutes, and fraudulent/negligent misrepresentations. The case was stayed pending arbitration on October 7, 2022. Additionally, 16 individual arbitration demands were filed between January 12-20, 2023 by current and former franchisees asserting similar claims including breach of franchise agreement, breach of covenant of good faith and fair dealing, fraudulent/negligent misrepresentation, tortious interference, and violations of state deceptive trade practices laws. Claimants seek damages of $150,000-$300,000 per arbitration. Core allegations include: (1) requirement to exclusively use OEM battery supplier charging higher prices and selling defective parts; (2) failure to provide marketing expense information; (3) failure to disclose competing activity by Assurant; (4) failure to provide advisory services.
Items 10, 11
Training & Operations
- Classroom training
- 32 hrs
- On-the-job training
- 0 hrs
- Training location
- On-site and corporate
- Ongoing training
- Required
- POS system
- Autotask / ConnectWise
- Operating tech stack
Items 5 & 11
Franchisor Support
Technology: Autotask / ConnectWise
Item 20 · call current owners
Franchisee Contacts
44 owners to call
Name · phone · city · state. Extracted from FDD Item 20
FDD download
Computer Troubleshooters · FDD (2023) PDF
Frequently asked questions
Frequently Asked Questions
How much does it cost to open a Computer Troubleshooters franchise?
The total investment to open a Computer Troubleshooters franchise ranges from $20K – $45K, with an initial franchise fee of $20K. This includes real estate, equipment, inventory, and working capital as disclosed in their Franchise Disclosure Document (FDD).
What do Computer Troubleshooters franchise owners earn?
Computer Troubleshooters does not disclose average franchise owner earnings in their FDD Item 19. Not all franchisors are required to make financial performance representations. We recommend asking existing franchisees directly about their financial experience.
What is Computer Troubleshooters's franchise failure rate?
SBA 7(a) loan charge-off data is not available for Computer Troubleshooters (fewer than 10 loans on file). Charge-off rates are one way to gauge franchise risk, but not all franchise loans go through the SBA program. We recommend reviewing turnover and closure data in the FDD and speaking with current franchisees.
How many Computer Troubleshooters franchise locations are there?
As of their most recent FDD filing, Computer Troubleshooters has 111 total units in the United States, including 110 franchised units and 1 company-owned units. 3 new units were opened in the latest reporting year.
Is Computer Troubleshooters a good franchise to buy?
FranchiseVerdict rates Computer Troubleshooters as a F-grade franchise with a risk score of 100 out of 100, based on our analysis of investment costs, revenue data, SBA loan performance, and growth trends. Our rating is based solely on publicly available FDD and government data; we recommend speaking with current franchisees before making any investment decision. This is not investment advice.
Data sourced from public FDD filings and SBA 7(a) FOIA records. Not financial advice.
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Data extracted from public FDD filings and SBA 7(a) loan disclosures (FOIA). This information is provided for research purposes only and does not constitute financial, legal, or investment advice. Verify all figures with the franchisor's current Franchise Disclosure Document before making any investment decision.