Computer Troubleshooters Franchise Cost, Revenue & Review 2026
Data from FDD filing + SBA 7(a) records
Analysis by FranchiseVerdict Research · Methodology
Computer Troubleshooters is a B2B franchise providing on-site and remote IT support, repair, and managed services for small businesses and consumers. Franchisees run a local IT-services operation, often owner-operated, in a territory.
FranchiseVerdict summary · 2026
A Computer Troubleshooters franchise requires a total initial investment of $20K – $45K, including a $10K – $20K franchise fee. The 2023 FDD does not disclose unit-level revenue (no Item 19). FranchiseVerdict grade: D (Below average), an editorial assessment, not investment advice. Run a live ROI scan →
Data last verified · figures per the 2023 FDD issuance
Overview
- Investment
- $20K – $45K
- 6th pct Business Serv…
- Avg gross sales
- N/A
- Royalty
- N/A
- Units
- 111
- 49th pct Business Serv…
- SBA charge-off
- N/A
Quick verdict · Business Services · color = vs category peers
Green = favorable by >10% vs Business Services avg · No shading = within ±10% · Red = unfavorable by >10% · Source: FDD filings + SBA 7(a)
Data from public FDD filings and SBA records. Not financial advice. Methodology
Bottom line
- COSTTotal investment $20K – $45K including a $20K franchise fee.
- RETURNSAudited consolidated financial statements of SOSI CPR LLC (parent/guarantor) for FY ended Dec 31, 2022; amounts in thousands. Royalty revenue $7,180K + other revenue $2,861K = total revenues $10,041K. Net loss $(1,445)K.
- RISKVerdict D (Below average), verdict score 30/100 (higher is better).
- LEGAL29 litigation matters disclosed in Item 3, higher than typical. Review the summary for patterns (franchisor-initiated vs. franchisee-initiated).
Item 1 · who you're contracting with
The Franchisor
Corporate structure & franchisor financials
- Legal entity
- MMI-CPR, LLC
- Parent company
- SOSI CPR, LLC
- Ultimate parent
- Assurant, Inc.
- Predecessor
- Computer Troubleshooters USA, Inc.
- Prior franchisor entity
- CEO title
- Director/President of SOSI
- Shelley Binkley
- Incorporated in
- DE
- HQ
- 7100 East Pleasant Valley Road, Suite 300, Independence, Ohio 44131
- Auditor
- PricewaterhouseCoopers LLP
- Audited financials
- Franchisor revenue
- $10.0M
- vs $10.0M prior year
- Management churn noted
- Frequent turnover
- Item 2 disclosed frequent executive changes
Overview
About
- CEO
- Shelley Binkley
- Headquarters
- OH
- Founded
- 2013
- FDD year
- 2023
- States available
- 30
Can you afford it, and what does the money buy?
Entry cost runs 88% below the typical business services franchise.
Source: FDD 2023 · Items 5–7
FDD Item 7 · 2023 filing
Initial investment breakdown
| Cost component | Low | High |
|---|---|---|
| Initial franchise fee | $20K | $20K |
| Working capital (3–6 mo) | $1K | $3K |
| Equipment, build-out, other | $0 | $22K |
| Total initial investment | $20K | $45K |
Source: Computer Troubleshooters 2023 FDD, Items 5 and 7[2]. “Equipment, build-out, other” is computed as total minus disclosed line items above.
Item 7 · what it costs to open + operate
The Vitals
- Total investment
- $20K – $45K
- Top 40% of category vs category
- Liquid capital req'd
- $1K – $3K
- Top 40% of category vs category
- Franchise fee
- $10K – $20K
- Top 40% of category vs category
- Royalty
- $300/month (months 3-12 of year 1); $500/month (year 2); …
- Ad fund
- $150 per month (flat fee); can increase up to 10% per yea…
Ongoing fees · Item 6
| Fee | Amount |
|---|---|
| Royalty (flat) | Flat monthly fee: $300/mo in yr1 (after 2-month waiver), $500/mo in yr2, $750/mo thereafter |
| Technology fee | $150 |
| Transfer fee | $3K |
| Renewal fee | $2K |
| Inventory (initial) | $500 – $2K |
ROI & LBO modelsSingle-unit · 25-unit portfolio · editable
Computer Troubleshooters did not disclose financial performance in FDD Item 19. The ROIC and return models require Item 19 revenue. Without it all inputs are estimates. You can still run the calculator with your own assumptions by entering an expected revenue figure.
Returns model · single-unit ROIC
What would one Computer Troubleshooters unit return on the cash you put in?
Unlevered ROIC · per unit
Estimated return on your total franchise investment, before any debt financing.
304%
Above the 30–60% band. Verify revenue is per-unit average
These models are for research and scenario planning only. Not investment advice. Actual results depend on your specific location, management, and market conditions. Consult a franchise attorney and accountant before signing any franchise agreement.
Item 19 · Source: 2023 FDD
Financial Performance
Audited consolidated financial statements of SOSI CPR LLC (parent/guarantor) for FY ended Dec 31, 2022; amounts in thousands. Royalty revenue $7,180K + other revenue $2,861K = total revenues $10,041K. Net loss $(1,445)K.
Operator outlook
What the numbers say
Data-driven interpretation of this brand's financial disclosures, fee structure, and system trajectory.
Disclosure
Franchisor chose not to disclose financial performance representations. You will need to gather unit economics directly from existing franchisees.
Operator retention
System contracting at -17.9% CAGR over 3 years. Investigate whether closures are franchisor-driven consolidation or franchisee exits.
Source: FDD Item 19 financial performance representations and publicly filed FDD data. Past performance is not indicative of future results. Verify all figures with the franchisor and current franchisees before making any investment decision.
vs Business Services averages
How Computer Troubleshooters Compares
Is the system healthy?
Source: FDD 2023 · Item 20
Unit growth
Item 20 · unit dynamics
The Growth Chart
- Total units
- 111
- Opened
- 3
- Last reporting year
- Closed
- 0
- Terminated
- 15
- Franchisor ended the franchise (per Item 20)
- Non-renewed
- 1
- Term expired, not renewed (per Item 20)
- Turnover rate
- 20.9%
- Company-owned
- 1
- Corporate units in the system
- % franchised
- 99%
- vs corporate-owned
- Net growth (3-yr)
- -17.9%
- Net unit change over 3 years
- 3-yr CAGR
- -17.9%
- Compounded over last 3 years
3-year detail · Item 20
- Opened (3yr)
- 0
- Closed (3yr)
- 0
- Terminated (3yr)
- 23
- Non-renewed (3yr)
- 0
- Transfers (3yr)
- 0
- Reacquired (3yr)
- 0
- Franchisor bought back
- Termination rate
- 9.9%
- Franchisor-initiated terminations
- Ceased ops
- 9.9%
- Units that stopped operating
Year-over-year franchised unit counts and net change. Source: FDD Item 20.
Item 20 · 27 states with active franchisees
The Territory Map
Derived from franchisee contact records. Shows states with at least one current operator. Not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).
States derived from franchisee contact records (FDD Item 20). Shows states with at least one current operator on file. Full state registration data (Item 12) will appear on a future FDD refresh.
A system losing more than 10% of its units year-over-year is a red flag. Check whether closures are concentrated in specific regions.
SBA loan performance
Government records
SBA Loan Data
Aggregated from SBA loan disclosures. This brand has only 6 7(a) loans on file; statistical reliability is limited below 10 loans.
- Total loans
- 6
- Loan volume
- $178K
- Median loan
- $33K
- 50th percentile
- Charge-off rate
- N/A
- limited sample (6 loans) — rate not shown below 10
Historical SBA 7(a) lending data, not predictive of future performance. How SBA charge-off rates are calculated
- Repayment rate (PIF)
- N/A
- 5-yr charge-off
- N/A
- Loans approved 2021+
- Active lenders
- 5
- Defaults
- N/A
Explore lender portfolios on Bank Reports or regional data on State Reports.
What could kill this investment?
Source: SBA 7(a) FOIA · FDD Items 3, 21
Risk analysis
FranchiseVerdict rating + FDD Items 3, 4, 8, 16, 21
Risk & Legal
Contracting franchise system with material litigation, undisclosed earnings, and structural concerns suggesting deteriorating unit economics and franchisee-franchisor relationship breakdown.
Litigation (Item 3)
One putative class action and 28 individual AAA arbitration demands filed by CPR franchisees alleging breach of franchise agreement, violation of covenant of good faith, state deceptive trade practice violations, and fraudulent/negligent misrepresentations related to required OEM battery supplier and failure to provide marketing and advisory information.
Bankruptcy (Item 4)
None disclosed
Audited financials (Item 21)
Yes · PricewaterhouseCoopers LLP
Franchisor revenue (Item 21)
Franchisor entity revenue (not unit-level)
ⓘ These are the parent company's consolidated financials (the parent guarantees the franchisor), not this brand's standalone results — the figure reflects the whole corporate group, not this brand alone.
Supplier relationship · Items 8 & 16
- Franchisor sells you products: No
- Kickbacks from required suppliers: No
- Must buy proprietary products: No
- Restricted to system-approved products: Yes
- Can negotiate own supplier terms: No
Score breakdown · what drove the 30 / 100 verdict
- 01MINORSystem declining 10.6% YoY with only 111 units remaining — suggests erosion of franchisee profitability or satisfaction
- 02HIGHActive litigation: putative class action + 28 arbitration demands alleging breach of contract and statutory violations — indicates systemic franchisor disputes
- 03MEDNo Item 19 (Average Unit Volume) disclosed — prevents assessment of actual franchisee earnings potential and return on $19.5k-$45k investment
- 04MINORRoyalty structure ($300-$750/month) creates high burden on low-margin service business; unclear if sustainable at declining unit count
- 05MINORLow initial investment ($19.5k-$45k) combined with declining units suggests either commoditized service or failed unit economics
- 06MED10-year term with no disclosed renewal rates or franchisee retention data — standard red flag in declining franchise systems
Severity inferred from the FDD text · not a regulatory classification
What are you signing up for?
Source: FDD 2023 · Items 11, 12, 17
FDD Items 12, 15, 17 · continued from Risk & Legal
Contract & Territory Detail
| Initial term | 10 years |
|---|---|
| Renewal term | 10 years |
| Allowed renewalsℹ | 1 |
| Territory type | protected |
| Protected territory | Yes |
| Exclusive territoryℹ | No |
| Territory sizeℹ | Up to 4,000 small to medium sized businesses within contiguous zip codes |
| Online sales rightsℹ | Restricted |
| Franchisor can compete | No |
| Hire a manager? | Allowed |
| Owner-operator | Optional |
| Non-compete (years)ℹ | 2 years |
| Non-compete (miles)ℹ | 50 mi |
| Right of first refusalℹ | Yes |
| Transfer requires consent | Yes |
| Termination notice | 30 days |
| Curable defaultsℹ | 1 |
| Mandatory arbitration | Yes |
| Arbitration location | Ohio |
| Jury trial waiver | Yes |
| Governing law | OH |
| Litigation count | 29 |
View Item 3 litigation summary
One putative class action and 28 individual AAA arbitration demands filed by CPR franchisees alleging breach of franchise agreement, violation of covenant of good faith, state deceptive trade practice violations, and fraudulent/negligent misrepresentations related to required OEM battery supplier and failure to provide marketing and advisory information.
Items 10, 11
Training & Operations
- Classroom training
- 32 hrs
- On-the-job training
- 0 hrs
- Training location
- Independence, Ohio or alternate location
- Ongoing training
- Required
- Site selection
- franchisee
- Franchisor financing
- Not offered
- Item 10
- POS system
- Autotask / ConnectWise
- Operating tech stack
Items 5 & 11
Franchisor Support
Technology: Autotask / ConnectWise
Item 20 · call current owners
Franchisee Contacts
68 owners to call
Name · phone · city · state. Extracted from FDD Item 20
FDD download
Computer Troubleshooters · FDD (2023) PDF
Frequently asked questions
Frequently Asked Questions
How much does it cost to open a Computer Troubleshooters franchise?
The total investment to open a Computer Troubleshooters franchise ranges from $20K – $45K, with an initial franchise fee of $20K. This includes real estate, equipment, inventory, and working capital as disclosed in their Franchise Disclosure Document (FDD).
What do Computer Troubleshooters franchise owners earn?
Computer Troubleshooters does not disclose average franchise owner earnings in their FDD Item 19. Not all franchisors are required to make financial performance representations. We recommend asking existing franchisees directly about their financial experience.
What is Item 19 in the Computer Troubleshooters FDD?
The FDD section where a franchisor may disclose financial performance of its outlets. Disclosure is optional and formats vary; figures are typically gross sales, which is revenue before expenses, not profit. FranchiseVerdict extracts these figures directly from the Computer Troubleshooters FDD and qualifies whose outlets they describe.
What is Computer Troubleshooters's franchise failure rate?
SBA 7(a) loan charge-off data is not available for Computer Troubleshooters (fewer than 10 loans on file). Charge-off rates are one way to gauge franchise risk, but not all franchise loans go through the SBA program. We recommend reviewing turnover and closure data in the FDD and speaking with current franchisees.
How many Computer Troubleshooters franchise locations are there?
As of their most recent FDD filing, Computer Troubleshooters has 111 total units in the United States, including 110 franchised units and 1 company-owned units. 3 new units were opened in the latest reporting year.
Is Computer Troubleshooters a good franchise to buy?
FranchiseVerdict rates Computer Troubleshooters as a D-grade franchise with a verdict score of 30 out of 100 (higher is better), based on our analysis of investment costs, revenue data, SBA loan performance, and growth trends. Our rating is based solely on publicly available FDD and government data; we recommend speaking with current franchisees before making any investment decision. This is not investment advice.
Data sourced from public FDD filings and SBA 7(a) FOIA records. Not financial advice.
For franchisors
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Data extracted from public FDD filings and SBA 7(a) loan disclosures (FOIA). This information is provided for research purposes only and does not constitute financial, legal, or investment advice. Verify all figures with the franchisor's current Franchise Disclosure Document before making any investment decision.