FDD Items 3 & 4 · 2026 filing

CPR Cell Phone Repair litigation history

What CPR Cell Phone Repair disclosed about lawsuits, arbitrations and bankruptcy in the 2026 Franchise Disclosure Document. Item 3 lists the material legal actions a franchisor must report; Item 4 covers bankruptcy. This is the franchisor's own disclosure, not a court record, and not legal advice.

Items 3 (litigation) & 4 (bankruptcy) at a glance

What the filing discloses

Cases disclosed: 38; Item 3, as counted in the filing

Largest settlement, franchisor's own cases: None stated

Bankruptcy (Item 4): None; Franchisor, parent, predecessor or officer

Filing year: 2026; Disclosures cover the prior ten years

Extracted from the 2026 Franchise Disclosure Document

Item 3: litigation

Extensive litigation arising from franchisee OEM battery supplier exclusivity dispute; class action and 35+ arbitrations mostly settled June 2025 for $1,195,500 in legal expenses; 1 Canadian class action with agreed mutual release pending formal withdrawal; ABSA arbitration in abeyance as of Nov 2025

Item 3 (litigation) · 38 matters disclosed · 1 pending listed

Litigation cases

The franchisor

Pending (1)

ABSA Inc. (Claimant) v. MMI-CPR, LLC dba Cell Phone Repair
pending
Brought by a franchisee · filed 2024-11-11 · American Arbitration Association · 02-24-0008-3020
“… Case 02-24-0008-3020, filed November 11, 2024. The claimant, an entity owned by a former CPR Franchisee, filed a demand for arbitration against us alleging we breached the Franchise Agreement between us and another entity owned by the principal of claimant”Page 16 of the 2026 FDD, Item 3
Outcome: “On March 11, 2025, the arbitrator granted our motion to disqualify claimant’s non-attorney principal from representing claimant in the arbitration. On November 12, 2025, this matter was placed into abeyance.”

Concluded (3)

Franventures-CPR Carmel, LLC (Claimant) v. MMI-CPR, LLC dba Cell Phone Repair
concluded
Brought by a franchisee · filed 2024-01-10 · American Arbitration Association · 01-24-0000-1274
“… Case 01-24-0000- 1274, filed January 10, 2024. The claimant, a former CPR Franchisee and Area Representative, filed a demand for arbitration against us alleging that we wrongfully terminated the Area Representative Agreement and was unjustly enriched by the claimant”Page 16 of the 2026 FDD, Item 3
Outcome: “In September 2024, a confidential settlement agreement was entered into between the parties whereby the parties agreed to a mutual release of claims, a payment in the amount of $75,000 was made to the claimant, and the claim was dismissed.”
New Life Digital Inc., individually and on behalf of all others situated (Plaintiff) v. MMI-CPR, LLC and Assurant Inc.
concluded
Brought by a third party · filed 2023-08-21 · Superior Court of Ontario · CV-23-00001692-00CP
“… Court File No. CV-23-00001692-00CP, filed August 21, 2023, Superior Court of Ontario. The plaintiffs, one current and one former CPR franchisee, filed a putative class action suit against us and Assurant.”Page 15 of the 2026 FDD, Item 3
Outcome: “In January 2025, the parties agreed to a mutual release of claims; however, a formal withdrawal has not yet been filed.”
Daytona Tech Repair, LLC and Deland Tech, LLC, Individually and on behalf of all other situated v. MMI-CPR, LLC and Assurant Inc.
concluded
Brought by a third party · filed 2022-06-21 · United States District Court for the Northern District of Ohio, Cleveland Division; then the American Arbitration Association · 1:22-cv-01093 (N.D. Ohio); continued as AAA Case No. 01-23-0000-1143 after the court stayed the suit pending arbitration
“Daytona Tech Repair, LLC and Deland Tech, LLC, Individually and on behalf of all other situated v. MMI- CPR, LLC and Assurant Inc., Case No. 1:22-cv-01093, filed June 21, 2022, United States District Court for the Northern District of Ohio, Cleveland Division. The plaintiffs (one current and one former CPR franchisee) filed a putative class action suit against us.”Page 13 of the 2026 FDD, Item 3
Outcome: “We also agreed to pay claimants’ legal expenses in the amount of $1,195,500. The class action lawsuit was dismissed on June 18, 2025.”
Within this matter, as the filing narrates it · 11 proceedings
- Ariba Repair, LLC and Ariba, LLC v. MMI-CPR, LLC and Assurant Inc.
  concluded
  names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1249
  “… Case No. 01-23-0000- 1249, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- Digital Device Services, Inc. v. MMI-CPR, LLC, and Assurant Inc.
  concluded
  Brought by a franchisee · names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1528
  “… Case No. 01-23-0000-1528, filed January 12, 2023, American Arbitration Association. A final hearing has been scheduled for October 2024.”Page 15 of the 2026 FDD, Item 3
  Outcome: “In September 2024, the parties entered into a confidential settlement agreement where the parties agreed to a mutual release of claims and a payment in the amount of $50,000 was made to claimant for back payments owed pursuant to the terms of its development agreement. The demand for arbitration was withdrawn.”
- Doylesville Enterprises, LLC v. MMI-CPR, LLC, and Assurant Inc.
  concluded
  Brought by a franchisee · names the franchisor · filed 2023-04-03 · American Arbitration Association · 01-23-0001-3647
  “… Case No. 01-23-0001-3647 filed April 3, 2023, American Arbitration Association.”Page 15 of the 2026 FDD, Item 3
  Outcome: “In April 2024, the parties entered into a confidential settlement agreement where the parties agreed to a mutual release of all claims. The demand for arbitration was withdrawn.”
- Forbel Enterprises, LLC. v. MMI-CPR, LLC and Assurant Inc.
  concluded
  names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1735
  “… Case No. 01-23-0000-1735, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- Forth Enterprises, Inc. v. MMI-CPR, LLC and Assurant Inc.
  concluded
  names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1526
  “… Case No. 01-23-0000-1526, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- LivWest Technology LLC and Tech Solutions 3 LLC v. MMI-CPR, LLC and Assurant Inc.
  concluded
  names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1525
  “… Case No. 01-23-0000-1525, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- Phone Fixers Westland LLC and Cell Fix and Repair Dearborn Heights, LLC v. MMI-CPR, LLC and Assurant Inc.
  concluded
  Brought by the franchisor · names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1159
  “… Case No. 01-23-0000-1159, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- Rockstar Computers, LLC v. MMI-CPR, LLC and Assurant Inc.
  concluded
  names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1162
  “… Case No. 01-23-0000-1162, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- Sidka Technologies, LLC v. MMI-CPR, LLC and Assurant Inc.
  concluded
  names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1147
  “… Case No. 01-23-0000-1147, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- Top Phone Repair Plus, Inc. v. MMI-CPR, LLC and Assurant Inc.
  concluded
  Brought by the franchisor · names the franchisor · filed 2023-01-13 · American Arbitration Association · 01-23-0000-1739
  “… Case No. 01-23-0000-1739, filed January 13, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
- Volunteer Cellular, Inc. v. MMI-CPR, LLC and Assurant Inc.
  concluded
  names the franchisor · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1252
  “… Case No. 01-23-0000-1252, filed January 12, 2023, American Arbitration Association.”Page 14 of the 2026 FDD, Item 3
  Outcome: “On June 28, 2025, the following arbitrations were settled by way of a settlement agreement. As part of the settlement agreement, we agreed to (i) regularly evaluate ways to increase claim repair volume; (ii) evaluate additional income streams and suppliers; (iii) evaluate future changes to the Franchise Agreement; (iv) solicit franchisee input with respect to operations of the NAF; and (v) offer increased support. ...” (page 13)
Counted as one matter, the way Item 3 groups it.

This list shows 4 of the 38 matters Item 3 discloses; the rest are in the filing.

11 of the proceedings above are indented under the matter they belong to because the filing narrates them inside it — an appeal, a consolidated case, a related arbitration. Each carries its own quote and page. They are counted with their matter, not as extra matters, so this list and the 38 Item 3 discloses agree.

Item 3 lists the litigation the franchisor must disclose; a matter against a parent, an affiliate or a named officer is not a matter against the franchisor, and pending claims are allegations, not findings.

Disclosure signals that moved the score

How this shows up in the verdict

Multiple active litigation cases across jurisdictions (Daytona Tech, Ontario, Franventures, ABSA) with 25+ settled arbitration demands suggesting systemic franchisee disputes

The verdict grade is FranchiseVerdict's editorial assessment across SBA loan performance, unit growth, revenue and disclosure signals. It is not investment advice.

Before you weigh a lawsuit

How to read Item 3

A franchisor must disclose pending actions and any material civil action involving the franchise relationship, plus convictions or civil judgments for fraud, unfair or deceptive practices, or franchise-law violations, going back ten years. A case the franchisor brought against a franchisee counts too. Item 3 does not include every dispute: settled claims below the materiality line and matters resolved in private arbitration can be absent.

Questions worth asking current and former franchisees, using the contact list in Item 20:

Were you, or anyone you know in the system, party to a dispute with the franchisor?
Was it resolved by settlement, arbitration or a court, and on what terms?
Has the number of disputes gone up or down since you signed?

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