CB
SBA 7(a) franchise lending portfolio
Citizens Bank
AVERAGE risk
- Total loans
- 1,154
- Loan volume
- $755.8M
- Avg loan size
- $655K
- Charge-off rate
- 12.9%
- vs 15.4% national avg
Defaults
57
Avg interest
7.96%
Franchises funded
459
Risk rating
AVERAGE
Top franchise exposures
| Franchise | Loans | Volume | Default % |
|---|---|---|---|
| Hotworx | 73 | $36.3M | 0.0% (low risk) |
| The UPS Store (f/k/a Mail Box | 34 | $14.8M | 0.0% (low risk) |
| Fastsigns | 28 | $8.5M | 33.3% (very high risk) |
| Smoothie King | 25 | $11.9M | 0.0% (low risk) |
| Jersey Mike's | 23 | $9.5M | 0.0% (low risk) |
| Tropical Smoothie Cafe | 21 | $8.6M | 10.0% (elevated risk) |
| Cold Stone Creamery | 20 | $10.1M | N/A |
| Uptown Cheapskate | 18 | $8.5M | 0.0% (low risk) |
| American Family Care/AFC Urgen | 17 | $26.7M | 0.0% (low risk) |
| Kid to Kid | 16 | $6.0M | 0.0% (low risk) |
| Smoothie King | 15 | $4.6M | 0.0% (low risk) |
| Pirtek | 14 | $6.7M | N/A |
| Crumbl | 13 | $6.9M | 0.0% (low risk) |
| Super 8 Motel | 12 | $13.1M | 8.3% (moderate risk) |
| F45 Training | 12 | $4.3M | 0.0% (low risk) |
| WaveMAX Laundry | 12 | $10.0M | 0.0% (low risk) |
| Paint Nail Bar | 10 | $2.8M | 14.3% (elevated risk) |
| Sharkey's Cuts for Kids | 9 | $2.0M | 0.0% (low risk) |
| Days Inn | 8 | $8.1M | 12.5% (elevated risk) |
| Fazoli's (italian Restaurant) | 8 | $4.9M | 0.0% (low risk) |
Lending volume by year
5'92
14
8
4
10
3'97
5
11
8
4
16'02
8
8
5
4
4'07
1
4
1
1
4'13
3
2
28
37
58'18
68
88
208
129
119'23
117
135
34'26
Citizens Bank charge-off rate by loan vintage
BrandNational avg
Shaded area: recent vintages with few resolved loans; rates may change as loans mature.
Geographic exposure
16617.9% (high risk)
11411.8% (elevated risk)
10114.7% (elevated risk)
8113.0% (elevated risk)
762.9% (low risk)
7116.3% (high risk)
4514.3% (elevated risk)
3818.2% (high risk)
385.0% (moderate risk)
346.7% (moderate risk)
Portfolio summary
Total funded$755.8M
Defaults57 of 1,154
Risk tierAVERAGE
Avg rate7.96%
Source: SBA 7(a) FOIA loan-level data, aggregated by FranchiseVerdict
Charge-off rate = charge-offs / (charge-offs + paid-in-full). Active, exempt, and cancelled loans are excluded. Risk ratings: Excellent (<5%), Good (5-10%), Average (10-15%), Elevated (15-20%), High Risk (>20%).
Frequently asked questions
- How many SBA 7(a) franchise loans has Citizens Bank originated?
- 1,154 loans totaling $755.8M. The portfolio carries a 12.9% charge-off rate, earning a “AVERAGE” risk rating.
- What is the charge-off rate and why does it matter?
- Charge-off rate = charge-offs / (charge-offs + paid-in-full). For SBA 7(a) franchise lending, the national average runs 5–8%. Portfolios materially above that signal either riskier franchise selection or weaker underwriting.
- Where does this lending data come from?
- SBA 7(a) loan records released under the Freedom of Information Act. Each record carries approval date, amount, lender, business type, NAICS code, location, and outcome. See methodology.
- Which franchise brands does Citizens Bank fund the most?
- The “Top franchise exposures” table above lists the brands Citizens Bank has the largest concentration in. Click any brand to see its full FDD-disclosed financials, growth trajectory, and SBA loan performance across all lenders.