CB
SBA 7(a) franchise lending portfolio
Citizens Bank
Risk rating: Average
- Total loans
- 1,154
- Loan volume
- $755.8M
- Avg loan size
- $655K
- Charge-off rate
- 12.9%
- vs 16.0% national
Charged off
57
Avg interest
7.96%
Franchises funded
459
Risk rating
Average
Top franchise exposures
| Franchise | Loans | Volume | Charge-off % |
|---|---|---|---|
| Hotworx | 73 | $36.3M | 0.0% (excellent) |
| Smoothie King | 40 | $16.6M | 0.0% (excellent) |
| The UPS Store (f/k/a Mail Box | 34 | $14.8M | N/A |
| Fastsigns | 28 | $8.5M | 33.3% (high risk) |
| Jersey Mike's | 23 | $9.5M | 0.0% (excellent) |
| Tropical Smoothie Cafe | 21 | $8.6M | 10.0% (average) |
| Cold Stone Creamery | 20 | $10.1M | N/A |
| Uptown Cheapskate | 18 | $8.5M | N/A |
| American Family Care/AFC Urgen | 17 | $26.7M | N/A |
| Kid to Kid | 16 | $6.0M | N/A |
| Pirtek | 14 | $6.7M | N/A |
| Crumbl | 13 | $6.9M | N/A |
| Super 8 Motel | 12 | $13.1M | 8.3% (good) |
| F45 Training | 12 | $4.3M | N/A |
| WaveMAX Laundry | 12 | $10.0M | N/A |
| Paint Nail Bar | 10 | $2.8M | N/A |
| Sharkey's Cuts for Kids | 9 | $2.0M | N/A |
| Days Inn | 8 | $8.1M | N/A |
| Fazoli's (italian Restaurant) | 8 | $4.9M | N/A |
Lending volume by year
Show the numbers by year
| Fiscal year | Loans |
|---|---|
| FY1992 | 5 |
| FY1993 | 14 |
| FY1994 | 8 |
| FY1995 | 4 |
| FY1996 | 10 |
| FY1997 | 3 |
| FY1998 | 5 |
| FY1999 | 11 |
| FY2000 | 8 |
| FY2001 | 4 |
| FY2002 | 16 |
| FY2003 | 8 |
| FY2004 | 8 |
| FY2005 | 5 |
| FY2006 | 4 |
| FY2007 | 4 |
| FY2008 | 1 |
| FY2009 | 4 |
| FY2010 | 1 |
| FY2012 | 1 |
| FY2013 | 4 |
| FY2014 | 3 |
| FY2015 | 2 |
| FY2016 | 28 |
| FY2017 | 37 |
| FY2018 | 58 |
| FY2019 | 68 |
| FY2020 | 88 |
| FY2021 | 208 |
| FY2022 | 129 |
| FY2023 | 119 |
| FY2024 | 117 |
| FY2025 | 135 |
| FY2026 | 34 |
SBA 7(a) · charge-off rate by approval year
Citizens Bank: highest rate in the 2002 loan year, 31.2%
Hollow rings on the axis: years with fewer than 10 resolved loans, not rated (too few to judge; recent years are too early to judge while loans are still being repaid). Their numbers are in the table.
Show the numbers by year
| Year | Resolved | Charged off | Rate |
|---|---|---|---|
| 1992 | 5 | 0 | Too few |
| 1993 | 14 | 2 | 14.3% |
| 1994 | 8 | 2 | Too few |
| 1995 | 4 | 0 | Too few |
| 1996 | 10 | 1 | 10.0% |
| 1997 | 3 | 0 | Too few |
| 1998 | 5 | 0 | Too few |
| 1999 | 11 | 1 | 9.1% |
| 2000 | 8 | 2 | Too few |
| 2001 | 4 | 1 | Too few |
| 2002 | 16 | 5 | 31.2% |
| 2003 | 8 | 0 | Too few |
| 2004 | 7 | 1 | Too few |
| 2005 | 5 | 2 | Too few |
| 2006 | 4 | 2 | Too few |
| 2007 | 4 | 1 | Too few |
| 2009 | 4 | 0 | Too few |
| 2013 | 4 | 0 | Too few |
| 2014 | 3 | 0 | Too few |
| 2016 | 19 | 2 | 10.5% |
| 2017 | 24 | 1 | 4.2% |
| 2018 | 40 | 4 | 10.0% |
| 2019 | 44 | 8 | 18.2% |
| 2020 | 45 | 6 | 13.3% |
| 2021 | 86 | 10 | 11.6% |
| 2022 | 36 | 5 | 13.9% |
| 2023 | 13 | 0 | 0.0% |
| 2024 | 4 | 0 | Too early |
Dashed line: all franchise 7(a) loans approved the same year.
Source and method
SBA 7(a) FOIA loan records. Rate: charged-off loans over resolved loans (paid in full plus charged off) for loans approved that year; it moves as loans are resolved.
Geographic exposure
16617.9% (elevated)
11411.8% (average)
10114.7% (average)
8113.0% (average)
762.9% (excellent)
7116.3% (elevated)
4514.3% (average)
3818.2% (elevated)
385.0% (good)
346.7% (good)
Portfolio summary
Total funded$755.8M
Charged off57 of 1,154
Risk tierAverage
Avg rate7.96%
Source: SBA 7(a) FOIA loan-level data, aggregated by FranchiseVerdict
Charge-off rate = charge-offs / (charge-offs + paid-in-full). Active, exempt, and cancelled loans are excluded. Risk ratings: Excellent (<5%), Good (5-10%), Average (10-15%), Elevated (15-20%), High Risk (>20%).
Frequently asked questions
- How many SBA 7(a) franchise loans has Citizens Bank originated?
- 1,154 loans totaling $755.8M. The portfolio carries a 12.9% charge-off rate, earning a “Average” risk rating.
- What is the charge-off rate and why does it matter?
- Charge-off rate = charge-offs / (charge-offs + paid-in-full). Across SBA 7(a) franchise lending, the national charge-off rate is 16.0% over 94,550 resolved loans.Portfolios materially above that signal either riskier franchise selection or weaker underwriting. Citizens Bank's rate of 12.9% is below the national rate.
- Where does this lending data come from?
- SBA 7(a) loan records released under the Freedom of Information Act. Each record carries approval date, amount, lender, business type, NAICS code, location, and outcome. See methodology.
- Which franchise brands does Citizens Bank fund the most?
- The “Top franchise exposures” table above lists the brands Citizens Bank has the largest concentration in. Click any brand to see its full FDD-disclosed financials, growth trajectory, and SBA loan performance across all lenders.