FranchiseVerdict
The UPS Store logo
FV-02721·STRONGLimited57Limited Data

The UPS Store

RetailFranchising since 1980Website
Investment
$88K – $497K
14th pct Retail
Avg revenue
$687K
18th pct Retail
Royalty
Units
5,365
98th pct Retail
SBA default
0.0%
vs <3% typical

Bottom line

  • Total investment $88K – $497K including a $30K franchise fee.
  • Average unit revenue of $687K/year (median $720K).
  • Rated STRONG with a risk score of 49/100. SBA loan default rate of 0.0% across 1106 loans (below the industry average).
  • Established system with 5,365 units across 46 years of franchising — strong brand recognition and operational playbook.

Item 1 · who you're contracting with

The Franchisor

Legal entity
The UPS Store, Inc.
Parent company
United Parcel Service, Inc. (UPS)
Incorporated in
Delaware
HQ
6060 Cornerstone Court West, San Diego, California 92121
Franchisor revenue
$321.5M
Most recent fiscal year

Yale framework · single-unit ROIC

Returns Analysis

Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.

The model · Yale framework

What would one The UPS Store unit return on the cash you put in?

Revenue · per unit, per year
$
FDD Item 19 reports $686,743
Franchisor take · royalty + ad fund
Royaltytyp 68%
%
Ad fundtyp 35%
%
Operating costs · category default: retail
COGS
%
Labor
%
Rent / occupancy
%
Other operating
%
Total invested capital · what you actually put in
Initial investment
$
FDD Item 7: $88K–$497K
Working capital
$
FDD reports $8K–$70K

Unlevered ROIC · per unit

11%

Below typical band (30–60%)

0%30–60% Yale band80%

Store EBITDA · annual
$38K
EBITDA margin
5.5%
Total invested
$331K
Payback
105 mo
Unit-level only. A multi-unit portfolio gives up roughly 5–15% of this to shared services (corporate G&A) before reaching the ~10-unit break-even Yale describes.

Overview

About

The UPS Store franchisees operate retail shipping and business service centers, offering UPS/FedEx shipping, mailbox rentals, printing services, and business support (faxing, notary, etc.). Daily operations involve managing customer transactions, processing shipments, handling account reconciliation, and staffing retail locations.

CEO
Sarah Casalan-Bittle
Founded
1980
FDD year
2024
States available
51

Item 7 · what it costs

The Vitals

Total investment
$88K – $497K
All-in to open one unit
Liquid capital
$8K – $70K
Cash you must have on hand
Franchise fee
$30K
Royalty
Not disclosed in provided text
Ad fund
3.5%
typical 3–5%

Item 19

Financial Performance

Avg gross sales
$687K
Per unit, per year
Median gross sales
$720K
Item 19 type
Adjusted Gross Sales (AGS)
Sample size
4931 units
vs category median 52 · large
Range (low → high)
$85K$2.5M
Cohort dispersion
Transparency
0 / 5
vs category median 3 / 5 · below
Revenue rank18th
vs Retail peers
Investment cost rank14th
Lower investment ranks lower (better)
Royalty rate rank73th
Lower royalty = lower percentile (better)
Unit count rank98th
vs Retail peers
Risk score rank22th
Lower risk = lower percentile (better)

Item 20 · unit dynamics

The Growth Chart

Total units
5,365
Opened
192
Last reporting year
Closed
74
Turnover rate
1.4%
Company-owned
15
Corporate units in the system
2022
5,350+118
Franchised units
2023
5,232
Franchised units
2024
5,138
Franchised units

Year-over-year franchised unit counts and net change. Source: FDD Item 20.

Item 20 · 27 states with active franchisees

The Territory Map

Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).

AK
ME
VT
NH
MA
RI
CT
NY
NJ
PA
DE
MD
DC
WA
OR
CA
NV
ID
MT
WY
UT
CO
AZ
NM
ND
SD
NE
KS
OK
TX
MN
IA
MO
AR
LA
WI
IL
MS
TN
MI
IN
KY
AL
OH
WV
GA
VA
NC
SC
FL
HI
Registered · 27 states
Not registered

States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.

Government records

SBA Loan Data

Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.

Total loans
1,106
Loan volume
Avg loan
Default rate
0.0%
vs <3% typical · system-wide
5-yr default

FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17

Risk & Legal

49
Risk · 0-100
STRONG49 / 100

Material data gaps (no Item 19, undisclosed royalties) combined with a wide investment range and mature market headwinds create significant uncertainty around unit economics and franchise viability.

Score breakdown · what drove the 49 / 100 rating

  1. 01MEDNo Item 19 financial performance data disclosed — cannot validate revenue or profitability claims
  2. 02MINORWide investment range ($87,703–$496,745) suggests inconsistent unit economics or hidden costs
  3. 03MEDRoyalty structure not disclosed — potential for unexpected ongoing fee burden
  4. 04MINORNo unit growth data provided — unclear if system is expanding, stable, or contracting
  5. 05MINORHigh franchise fee ($29,950) relative to low-end investment suggests aggressive front-loaded costs
  6. 06MINORUPS Store operates in mature shipping/logistics market with declining mail volumes and increasing competition from digital alternatives

Severity inferred from the FDD text · not a regulatory classification

FDD Items 5, 6, 12, 17 · continued from Risk & Legal

Contract & Territory Detail

Territory
No exclusive territory
Protected territory
Yes
Initial term
10 years
Renewal term
10 years
Online sales rights
Granted
Franchisor can compete
Yes
Hire a manager?
Allowed
Litigation count
9
Right of first refusal
Yes
Franchisor can buy back on resale
Mandatory arbitration
Yes
Owner-operator
Required
Governing law
California

Item 11

Training & Operations

Classroom training
53 hrs
On-the-job training
105 hrs
POS system
Microsoft® Dynamics 365® Modern POS (MPOS)
Operating tech stack

Item 20

Franchisee Contacts

Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.

Franchisee contacts

100 numbers

Locked
(858) 774-••••
Inderjit Samagh Thousand Oaks
CA
(510) 790-••••
Niraj Patel Fremont
CA
(212) 729-••••
Claude Edoh New York
NY

One-time purchase · CSV download · Validation questions included

FDD download

The UPS Store · FDD (2024) PDF

Single-page checkout · instant download · CSV export of contacts available separately above