CB
SBA 7(a) franchise lending portfolio
Citizens Bank, National Association
AVERAGE risk
- Total loans
- 602
- Loan volume
- $78.2M
- Avg loan size
- $130K
- Charge-off rate
- 10.3%
- vs 15.4% national avg
Defaults
59
Avg interest
6.34%
Franchises funded
264
Risk rating
AVERAGE
Top franchise exposures
| Franchise | Loans | Volume | Default % |
|---|---|---|---|
| Subway Sandwich Shop | 55 | $3.0M | 5.5% (moderate risk) |
| Dunkin Donuts | 14 | $4.4M | 7.1% (moderate risk) |
| Domino's Pizza | 13 | $1.1M | 0.0% (low risk) |
| Edible Arrangements | 12 | $1.3M | 0.0% (low risk) |
| Snap-On-Tools | 11 | $460K | 27.3% (very high risk) |
| Rita's Real Italian Water Ice | 9 | $1.2M | 0.0% (low risk) |
| Servpro | 9 | $2.9M | 0.0% (low risk) |
| Servicemaster | 9 | $218K | 11.1% (elevated risk) |
| Seven-Eleven (7-11) Food Store | 8 | $605K | 0.0% (low risk) |
| Plato's Closet | 8 | $2.5M | 0.0% (low risk) |
| The UPS Store | 7 | $1.3M | 0.0% (low risk) |
| Quiznos | 6 | $315K | 33.3% (very high risk) |
| Liberty Tax Service | 6 | $272K | 0.0% (low risk) |
| Jani-King (janitor's Service) | 6 | $67K | 16.7% (high risk) |
| Curves For Women | 6 | $166K | 0.0% (low risk) |
| Ace Hardware | 5 | $585K | 40.0% (very high risk) |
| Ronzio | 5 | $177K | 20.0% (very high risk) |
| UPS Store | 5 | $190K | 0.0% (low risk) |
| Honey Dew Donuts | 5 | $200K | 0.0% (low risk) |
| Allstate Insurance | 5 | $1.2M | 0.0% (low risk) |
Lending volume by year
6'92
6
2
16
16
10'97
11
16
7
14
21'02
52
54
117
20
23'07
17
11
9
17
13'12
2
12
24
25
26'17
22
8
6
2
8'22
2
7'25
Citizens Bank, National Association charge-off rate by loan vintage
BrandNational avg
Shaded area: recent vintages with few resolved loans; rates may change as loans mature.
Geographic exposure
12511.3% (elevated risk)
1006.5% (moderate risk)
6112.5% (elevated risk)
608.5% (moderate risk)
5211.1% (elevated risk)
518.3% (moderate risk)
4511.9% (elevated risk)
417.5% (moderate risk)
2218.2% (high risk)
157.7% (moderate risk)
Portfolio summary
Total funded$78.2M
Defaults59 of 602
Risk tierAVERAGE
Avg rate6.34%
Source: SBA 7(a) FOIA loan-level data, aggregated by FranchiseVerdict
Charge-off rate = charge-offs / (charge-offs + paid-in-full). Active, exempt, and cancelled loans are excluded. Risk ratings: Excellent (<5%), Good (5-10%), Average (10-15%), Elevated (15-20%), High Risk (>20%).
Frequently asked questions
- How many SBA 7(a) franchise loans has Citizens Bank, National Association originated?
- 602 loans totaling $78.2M. The portfolio carries a 10.3% charge-off rate, earning a “AVERAGE” risk rating.
- What is the charge-off rate and why does it matter?
- Charge-off rate = charge-offs / (charge-offs + paid-in-full). For SBA 7(a) franchise lending, the national average runs 5–8%. Portfolios materially above that signal either riskier franchise selection or weaker underwriting.
- Where does this lending data come from?
- SBA 7(a) loan records released under the Freedom of Information Act. Each record carries approval date, amount, lender, business type, NAICS code, location, and outcome. See methodology.
- Which franchise brands does Citizens Bank, National Association fund the most?
- The “Top franchise exposures” table above lists the brands Citizens Bank, National Association has the largest concentration in. Click any brand to see its full FDD-disclosed financials, growth trajectory, and SBA loan performance across all lenders.