FranchiseVerdict
Citizens Bank, National Association logo

SBA 7(a) franchise lending portfolio

Citizens Bank, National Association

AVERAGE risk
Total loans
602
Loan volume
$78.2M
Avg loan size
$130K
Default rate
10.3%
vs 15.4% national avg

Defaults

59

Avg interest

6.34%

Franchises funded

264

Risk rating

AVERAGE

Top franchise exposures

FranchiseLoansVolumeDefault %
Subway Sandwich Shop55$3.0M5.5%
Dunkin Donuts14$4.4M7.1%
Domino's Pizza13$1.1M0.0%
Edible Arrangements12$1.3M0.0%
Snap-On-Tools11$460K27.3%
Rita's Real Italian Water Ice9$1.2M0.0%
Servpro9$2.9M0.0%
Servicemaster9$218K11.1%
Seven-Eleven (7-11) Food Store8$605K0.0%
Plato's Closet8$2.5M0.0%
The UPS Store7$1.3M0.0%
Quiznos6$315K33.3%
Liberty Tax Service6$272K0.0%
Jani-King (janitor's Service)6$67K16.7%
Curves For Women6$166K0.0%
Ace Hardware5$585K40.0%
Ronzio5$177K20.0%
UPS Store5$190K0.0%
Honey Dew Donuts5$200K0.0%
Allstate Insurance5$1.2M0.0%

Lending volume by year

6
'92
6
2
16
16
10
'97
11
16
7
14
21
'02
52
54
117
20
23
'07
17
11
9
17
13
'12
2
12
24
25
26
'17
22
8
6
2
8
'22
2
7
'25

Citizens Bank, National Association default rate by loan vintage

BrandNational avg
0%5%10%15%20%25%30%35%40%45%50%'92'98'03'08'14'19'22

Shaded area: recent vintages with few resolved loans; rates may change as loans mature.

Geographic exposure

12511.3%
6112.5%
5211.1%
4511.9%
2218.2%

Portfolio summary

Total funded$78.2M
Defaults59 of 602
Risk tierAVERAGE
Avg rate6.34%

Source: SBA 7(a) FOIA loan-level data, aggregated by FranchiseVerdict

Default rate = charge-offs / (charge-offs + paid-in-full). Active, exempt, and cancelled loans are excluded. Risk ratings: Excellent (<5%), Good (5-10%), Average (10-15%), Elevated (15-20%), Critical (>20%).