FranchiseVerdict
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FV-02516·MODERATEExcellent91

Surface Specialists

Formerly known as Solid Surface Solutions

Home Services - OtherFranchising since 2002Website
Investment
$43K – $56K
7th pct Other
Avg revenue
$296K
6th pct Other
Royalty
5.0%
6th pct Other
Units
44
50th pct Other
SBA default
0.0%
vs <3% typical

Bottom line

  • Total investment $43K – $56K including a $36K franchise fee, 5.0% ongoing royalty.
  • Average unit revenue of $296K/year (median $132K).
  • Rated MODERATE with a risk score of 60/100. SBA loan default rate of 0.0% across 2 loans (below the industry average).
  • System contracting at -8.3% CAGR over 3 years. Investigate whether closures are franchisor-driven (consolidation) or franchisee-driven (economics).

Item 1 · who you're contracting with

The Franchisor

Legal entity
Surface Specialists Systems, Inc.
Incorporated in
North Carolina
HQ
621-B Stallings Road, Matthews, North Carolina 28105
Auditor
Davies, Goldstein & Associates CPA’s PLLC
Audited financials
Franchisor revenue
$1.3M
vs $1.2M prior year

Yale framework · single-unit ROIC

Returns Analysis

Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.

The model · Yale framework

What would one Surface Specialists unit return on the cash you put in?

Revenue · per unit, per year
$
FDD Item 19 reports $296,404
Franchisor take · royalty + ad fund
Royaltytyp 68%
%
Ad fundtyp 35%
%
Operating costs · category default: restoration
COGS
%
Labor
%
Rent / occupancy
%
Other operating
%
Total invested capital · what you actually put in
Initial investment
$
FDD Item 7: $43K–$56K
Working capital
$
FDD reports $4K–$10K

Unlevered ROIC · per unit

68%

Above typical band (30–60%)

0%30–60% Yale band80%

Store EBITDA · annual
$39K
EBITDA margin
13.0%
Total invested
$56K
Payback
18 mo
Unit-level only. A multi-unit portfolio gives up roughly 5–15% of this to shared services (corporate G&A) before reaching the ~10-unit break-even Yale describes.

Levered LBO scenario · Yale Crease Capital framing

What would 25 Surface Specialists units return on equity?

Edit assumptions

Equity IRR · 5-yr

49.9%

7.57× MOIC

Year-1 DSCR

1.88×

EBITDA ÷ debt service

Equity required

$356K

on $1.8M purchase

Total debt

$1.4M

SBA $0.9M + senior + seller note

Overview

About

Surface Specialists franchisees provide restoration, refinishing, or protective treatment services for surfaces (likely countertops, flooring, or concrete). Day-to-day operations involve site visits, surface preparation, application of specialized coatings or treatments, and customer relations management within a protected geographic territory.

CEO
Dan Kaplan
Founded
2001
FDD year
2026
States available
18

Item 7 · what it costs

The Vitals

Total investment
$43K – $56K
All-in to open one unit
Liquid capital
$4K – $10K
Cash you must have on hand
Franchise fee
$36K
Royalty
5.0%
Gross Receipts · typical 6–8%
Ad fund
1.0%
typical 3–5%
Total fee load
6.0%
vs 9–13% typical

Item 19

Financial Performance

Avg gross sales
$296K
Per unit, per year
Median gross sales
$132K
Item 19 type
Actual Gross Sales
Sample size
44 units
vs category median 21 · large
Range (low → high)
$4K$2.1M
Cohort dispersion
Transparency
4 / 5
vs category median 4 / 5 · typical
Revenue rank6th
vs Home Services - Other peers
Investment cost rank7th
Lower investment ranks lower (better)
Royalty rate rank6th
Lower royalty = lower percentile (better)
Unit count rank50th
vs Home Services - Other peers
Risk score rank53th
Lower risk = lower percentile (better)

Item 20 · unit dynamics

The Growth Chart

Total units
44
Opened
0
Last reporting year
Closed
3
Turnover rate
6.8%
Company-owned
0
Corporate units in the system
% franchised
100%
vs corporate-owned
Net growth (yr3)
-6.4%
Net unit change last year
3-yr CAGR
-8.3%
Compounded over last 3 years
2024
44-3
Franchised units
2025
47
Franchised units
2026
48
Franchised units

Year-over-year franchised unit counts and net change. Source: FDD Item 20.

Item 20 · 14 states with active franchisees

The Territory Map

Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).

AK
ME
VT
NH
MA
RI
CT
NY
NJ
PA
DE
MD
DC
WA
OR
CA
NV
ID
MT
WY
UT
CO
AZ
NM
ND
SD
NE
KS
OK
TX
MN
IA
MO
AR
LA
WI
IL
MS
TN
MI
IN
KY
AL
OH
WV
GA
VA
NC
SC
FL
HI
Registered · 14 states
Not registered

States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.

Government records

SBA Loan Data

Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.

Total loans
2
Loan volume
Avg loan
Default rate
0.0%
vs <3% typical · system-wide
5-yr default

FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17

Risk & Legal

60
Risk · 0-100
MODERATE60 / 100

Declining unit base, non-disclosed profitability, and franchisor going concern issues present material risks that outweigh the modest $43K-$56K investment and protected territory benefit.

Score breakdown · what drove the 60 / 100 rating

  1. 01MEDUnit count declined 6.4% year-over-year (44 units), indicating system contraction and potential franchisee dissatisfaction
  2. 02MEDNet income not disclosed in Item 19, preventing ROI validation against $43,200-$56,000 investment + $36,000 franchise fee
  3. 03HIGHGoing Concern status is False, suggesting potential financial instability or sustainability questions at franchisor level
  4. 04MEDHigh initial investment ($79,200-$92,000 total) against undisclosed profitability metrics creates unjustifiable risk
  5. 05MINOR$250 monthly royalty minimum (5%) may be unsustainable for locations generating below $60,000 monthly revenue

Severity inferred from the FDD text · not a regulatory classification

FDD Items 5, 6, 12, 17 · continued from Risk & Legal

Contract & Territory Detail

Territory
Population
Protected territory
Yes
Initial term
10 years
Renewal term
10 years
Online sales rights
Restricted
Franchisor can compete
Yes
Hire a manager?
Allowed
Litigation count
0
Right of first refusal
Yes
Franchisor can buy back on resale
Mandatory arbitration
No
Jury trial waiver
Yes
Non-compete
2 yrs
Post-termination restriction
Owner-operator
Required
Governing law
North Carolina

Item 11

Training & Operations

Classroom training
23 hrs
On-the-job training
73 hrs
POS system
QuickBooks Online
Operating tech stack

Item 20

Franchisee Contacts

Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.

Franchisee contacts

38 numbers

Locked
(763) 753-••••
MN
(734) 397-••••
MI
(715) 658-••••
TX

One-time purchase · CSV download · Validation questions included

FDD download

Surface Specialists · FDD (2026) PDF

Single-page checkout · instant download · CSV export of contacts available separately above