FranchiseVerdict
Panda Express logo
FV-01878·STRONGExcellent86

Panda Express

Food & Beverage - Full ServiceFranchising since 2004Website
Investment
$515K – $3.3M
67th pct Full Service
Avg revenue
$1.6M
33rd pct Full Service
Royalty
Units
2,502
99th pct Full Service
SBA default
0.0%
vs <3% typical

Bottom line

  • Total investment $515K – $3.3M including a $25K franchise fee.
  • Average unit revenue of $1.6M/year (median $1.2M).
  • Rated STRONG with a risk score of 40/100. SBA loan default rate of 0.0% across 2 loans (below the industry average).
  • 13 litigation matters disclosed in Item 3 — higher than typical. Review the summary for patterns (franchisor-initiated vs. franchisee-initiated).

Item 1 · who you're contracting with

The Franchisor

Legal entity
Citadel Panda Express, Inc.
Parent company
Panda Express, Inc. (direct parent); Panda Restaurant Group, Inc. (ultimate parent)
Incorporated in
California
HQ
1683 Walnut Grove Avenue, Rosemead, California 91770
Auditor
CliftonLarsonAllen LLP
Audited financials
Franchisor revenue
$20.0M
vs $25.7M prior year

Yale framework · single-unit ROIC

Returns Analysis

Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.

The model · Yale framework

What would one Panda Express unit return on the cash you put in?

Revenue · per unit, per year
$
FDD Item 19 reports $1,585,064
Franchisor take · royalty + ad fund
Royaltytyp 68%
%
Ad fundtyp 35%
%
Operating costs · category default: generic
COGS
%
Labor
%
Rent / occupancy
%
Other operating
%
Total invested capital · what you actually put in
Initial investment
$
FDD Item 7: $515K–$3.3M
Working capital
$
FDD reports $18K–$30K

Unlevered ROIC · per unit

12%

Below typical band (30–60%)

0%30–60% Yale band80%

Store EBITDA · annual
$222K
EBITDA margin
14.0%
Total invested
$1.9M
Payback
104 mo
Unit-level only. A multi-unit portfolio gives up roughly 5–15% of this to shared services (corporate G&A) before reaching the ~10-unit break-even Yale describes.

Levered LBO scenario · Yale Crease Capital framing

What would 25 Panda Express units return on equity?

Edit assumptions

Equity IRR · 5-yr

43.9%

6.17× MOIC

Year-1 DSCR

2.00×

EBITDA ÷ debt service

Equity required

$2.8M

on $11.1M purchase

Total debt

$8.3M

SBA $5.0M + senior + seller note

SBA 7(a) request ($5.5M) exceeds the $5M program cap. Excess capped automatically; backfill via conventional or equity.

Overview

About

Franchisees operate quick-service Chinese-American restaurants, managing food preparation, customer service, delivery coordination, and point-of-sale operations. Daily operations include inventory management, staff scheduling/training, maintaining food safety standards, and driving sales through local marketing while adhering to brand standards and handling significant online/delivery order volume.

CEO
Andrew Jin-Chan Cherng
Founded
1990
FDD year
2025
States available
39

Item 7 · what it costs

The Vitals

Total investment
$515K – $3.3M
All-in to open one unit
Liquid capital
$18K – $30K
Cash you must have on hand
Franchise fee
$25K
Royalty
Greater of 8% of Gross Volume or $4,000 per 4-week period
Ad fund
n/d
Total fee load
8.0%
vs 9–13% typical

Item 19

Financial Performance

Avg gross sales
$1.6M
Per unit, per year
Median gross sales
$1.2M
Item 19 type
Averages and Medians
Sample size
156 units
vs category median 15 · large
Range (low → high)
$247K$9.2M
Cohort dispersion
Transparency
4 / 5
vs category median 4 / 5 · typical
Revenue rank33th
vs Food & Beverage - Full Service peers
Investment cost rank67th
Lower investment ranks lower (better)
Royalty rate rank93th
Lower royalty = lower percentile (better)
Unit count rank99th
vs Food & Beverage - Full Service peers
Risk score rank2th
Lower risk = lower percentile (better)

Item 20 · unit dynamics

The Growth Chart

Total units
2,502
Opened
11
Last reporting year
Closed
3
Turnover rate
0.1%
Company-owned
2,329
Corporate units in the system
% franchised
7%
vs corporate-owned
Multi-unit owners
11.1%
Net growth (yr3)
+4.8%
Net unit change last year
3-yr CAGR
+10.2%
Compounded over last 3 years
2023
173+8
Franchised units
2024
165
Franchised units
2025
157
Franchised units

Year-over-year franchised unit counts and net change. Source: FDD Item 20.

Item 20 · 24 states with active franchisees

The Territory Map

Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).

AK
ME
VT
NH
MA
RI
CT
NY
NJ
PA
DE
MD
DC
WA
OR
CA
NV
ID
MT
WY
UT
CO
AZ
NM
ND
SD
NE
KS
OK
TX
MN
IA
MO
AR
LA
WI
IL
MS
TN
MI
IN
KY
AL
OH
WV
GA
VA
NC
SC
FL
HI
Registered · 24 states
Not registered

States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.

Government records

SBA Loan Data

Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.

Total loans
2
Loan volume
Avg loan
Default rate
0.0%
vs <3% typical · system-wide
5-yr default

FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17

Risk & Legal

40
Risk · 0-100
STRONG40 / 100

Panda Express presents meaningful caution-level risk due to lack of profitability disclosure, substantial litigation exposure around labor practices, high fixed royalty minimums, unprotected territory, and slow unit growth suggesting market saturation.

Score breakdown · what drove the 40 / 100 rating

  1. 01MEDNo Item 19 (Average Unit Volume) disclosed - cannot verify if $1.58M average revenue translates to actual franchisee profitability
  2. 02HIGHSignificant litigation exposure: multiple labor code violations (wages, hours, rest breaks) suggest potential franchisor operational compliance issues that may cascade to franchisees
  3. 03MINORHigh royalty burden: 8% of gross volume PLUS $4,000 minimum per 4-week period ($104,000 annually at minimum) creates cash flow pressure on lower-performing units
  4. 04MINORUnprotected territory with slow unit growth (4.8% YoY) indicates market saturation risk and potential cannibalization by corporate or competing franchisees
  5. 05MINORData security incidents create reputational and operational risk, particularly relevant for QSR handling customer payment/delivery information
  6. 06MEDHigh investment ceiling ($3.28M) with undisclosed net income creates uncertainty about ROI timeline and break-even scenarios

Severity inferred from the FDD text · not a regulatory classification

FDD Items 5, 6, 12, 17 · continued from Risk & Legal

Contract & Territory Detail

Protected territory
No
Initial term
10 years
Renewal term
5 years
Online sales rights
Granted
Franchisor can compete
Yes
Hire a manager?
Allowed
Litigation count
13
Right of first refusal
Yes
Franchisor can buy back on resale
Mandatory arbitration
Yes
Jury trial waiver
Yes
Owner-operator
Required
Governing law
California

Item 11

Training & Operations

Classroom training
14 hrs
On-the-job training
320 hrs
POS system
Xenial POS software on NCR RealPOS CX7 or Posiflex XT8315 hardware
Operating tech stack

Item 20

Franchisee Contacts

Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.

Franchisee contacts

79 numbers

Locked
(626) 799-••••
The franchisor is Citadel Panda Express, Inc., located at
CA
(419) 372-••••
OH
(843) 990-••••
SC

One-time purchase · CSV download · Validation questions included

FDD download

Panda Express · FDD (2025) PDF

Single-page checkout · instant download · CSV export of contacts available separately above