FranchiseVerdict
Expedia Cruises logo
FV-00888·STRONGExcellent95

Expedia Cruises

OtherFranchising since 2008Website
Investment
$149K – $259K
50th pct Other
Avg revenue
$4.3M
47th pct Other
Royalty
9.0%
58th pct Other
Units
93
74th pct Other
SBA default
0.0%
vs <3% typical

Bottom line

  • Total investment $149K – $259K including a $49K franchise fee, 9.0% ongoing royalty.
  • Average unit revenue of $4.3M/year (median $3.3M).
  • Rated STRONG with a risk score of 48/100. SBA loan default rate of 0.0% across 18 loans (below the industry average).
  • System contracting at -6.1% CAGR over 3 years. Investigate whether closures are franchisor-driven (consolidation) or franchisee-driven (economics).

Item 1 · who you're contracting with

The Franchisor

Legal entity
CruiseShipCenters USA Inc.
Parent company
Expedia
Incorporated in
Nevada
HQ
1111 Expedia Group Way West, Seattle, Washington 98119
Auditor
Ernst & Young LLP
Audited financials
Franchisor revenue
$12.8B
vs $13.7B prior year

Yale framework · single-unit ROIC

Returns Analysis

Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.

The model · Yale framework

What would one Expedia Cruises unit return on the cash you put in?

Revenue · per unit, per year
$
FDD Item 19 reports $4,264,554
Franchisor take · royalty + ad fund
Royaltytyp 68%
%
Ad fundtyp 35%
%
Operating costs · category default: generic
COGS
%
Labor
%
Rent / occupancy
%
Other operating
%
Total invested capital · what you actually put in
Initial investment
$
FDD Item 7: $149K–$259K
Working capital
$
FDD reports $36K–$59K

Unlevered ROIC · per unit

170%

Above typical band (30–60%)

0%30–60% Yale band80%
ROIC above 100% usually means the revenue figure is a system-wide aggregate or top-cohort number rather than a single-unit average. Verify the "Revenue · per unit" field against the brand's FDD Item 19 detail tables before relying on this output.

Store EBITDA · annual
$426K
EBITDA margin
10.0%
Total invested
$251K
Payback
7 mo
Unit-level only. A multi-unit portfolio gives up roughly 5–15% of this to shared services (corporate G&A) before reaching the ~10-unit break-even Yale describes.

Levered LBO scenario · Yale Crease Capital framing

What would 25 Expedia Cruises units return on equity?

Edit assumptions

Equity IRR · 5-yr

38.4%

5.07× MOIC

Year-1 DSCR

2.18×

EBITDA ÷ debt service

Equity required

$4.0M

on $12.8M purchase

Total debt

$8.8M

SBA $5.0M + senior + seller note

SBA 7(a) request ($6.4M) exceeds the $5M program cap. Excess capped automatically; backfill via conventional or equity.

Overview

About

Expedia Cruises franchisees operate independent travel agencies specializing in cruise vacation sales, booking, and customer service. Day-to-day activities include client consultation, itinerary planning, reservation processing through the Expedia platform, and post-sale support. Franchisees generate revenue through commissions on cruise bookings and ancillary travel services while operating from a retail or home-based office.

CEO
Matthew Eichhorst
Founded
2007
FDD year
2026
States available
26

Item 7 · what it costs

The Vitals

Total investment
$149K – $259K
All-in to open one unit
Liquid capital
$36K – $59K
Cash you must have on hand
Franchise fee
$49K
Royalty
9.0%
percentage of Gross Revenues · typical 6–8%
Ad fund
4.0%
typical 3–5%
Total fee load
15.0%
vs 9–13% typical

Item 19

Financial Performance

Avg gross sales
$4.3M
Per unit, per year
Median gross sales
$3.3M
Item 19 type
Projections based upon historical data
Sample size
59 units
vs category median 20 · large
Range (low → high)
$252K$13.5M
Cohort dispersion
Transparency
4 / 5
vs category median 3 / 5 · above
Revenue rank47th
vs Other peers
Investment cost rank50th
Lower investment ranks lower (better)
Royalty rate rank58th
Lower royalty = lower percentile (better)
Unit count rank74th
vs Other peers
Risk score rank12th
Lower risk = lower percentile (better)

Item 20 · unit dynamics

The Growth Chart

Total units
93
Opened
4
Last reporting year
Closed
3
Turnover rate
3.2%
Company-owned
0
Corporate units in the system
% franchised
100%
vs corporate-owned
Multi-unit owners
5.9%
Net growth (yr3)
-5.1%
Net unit change last year
3-yr CAGR
-6.1%
Compounded over last 3 years
2024
93-5
Franchised units
2025
98
Franchised units
2026
99
Franchised units

Year-over-year franchised unit counts and net change. Source: FDD Item 20.

Item 20 · 25 states with active franchisees

The Territory Map

Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).

AK
ME
VT
NH
MA
RI
CT
NY
NJ
PA
DE
MD
DC
WA
OR
CA
NV
ID
MT
WY
UT
CO
AZ
NM
ND
SD
NE
KS
OK
TX
MN
IA
MO
AR
LA
WI
IL
MS
TN
MI
IN
KY
AL
OH
WV
GA
VA
NC
SC
FL
HI
Registered · 25 states
Not registered

States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.

Government records

SBA Loan Data

Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.

Total loans
18
Loan volume
Avg loan
Default rate
0.0%
vs <3% typical · system-wide
5-yr default

FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17

Risk & Legal

48
Risk · 0-100
STRONG48 / 100

Contracting franchise system with litigation history, non-transparent profitability data, and aggressive royalty structure creates elevated investment risk.

Score breakdown · what drove the 48 / 100 rating

  1. 01MINORUnit count declining 5.1% YoY (93 units) indicates system contraction and potential market saturation or franchisee dissatisfaction
  2. 02MEDNo average net income disclosed despite $4.26M average revenue—suggests thin margins, operational challenges, or franchisor unwillingness to disclose profitability
  3. 03HIGHTwo litigation events within recent period (CWC affiliate lawsuit and Kay Group arbitration) signal franchisor-franchisee relationship strain and governance concerns
  4. 04MED9% royalty on gross revenues is high relative to travel/booking business model and compounds pressure on undisclosed net margins
  5. 05MINOR$149,300-$258,545 initial investment with $49,000 franchise fee requires significant capital but lacks clear ROI transparency

Severity inferred from the FDD text · not a regulatory classification

FDD Items 5, 6, 12, 17 · continued from Risk & Legal

Contract & Territory Detail

Territory
Market Area
Protected territory
Yes
Initial term
10 years
Renewal term
5 years
Online sales rights
Restricted
Franchisor can compete
Yes
Hire a manager?
Allowed
Litigation count
2
Right of first refusal
No
Franchisor can buy back on resale
Mandatory arbitration
Yes
Jury trial waiver
Yes
Non-compete
2 yrs
Post-termination restriction
Owner-operator
Required
Governing law
Washington

Item 11

Training & Operations

Classroom training
35 hrs
On-the-job training
0 hrs
POS system
CruiseDesk
Operating tech stack

Item 20

Franchisee Contacts

Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.

Franchisee contacts

89 numbers

Locked
(425) 426-••••
Travel Oar, LLC Daniel Oar
WA
(262) 955-••••
VIP Travel, LLC Greg Ponto
WI
(325) 404-••••
Maharani Management Services LLC Felix and Stephie Reinberg
FL

One-time purchase · CSV download · Validation questions included

FDD download

Expedia Cruises · FDD (2026) PDF

Single-page checkout · instant download · CSV export of contacts available separately above