FDD Items 3 & 4 · 2023 filing

Computer Troubleshooters litigation history

What Computer Troubleshooters disclosed about lawsuits, arbitrations and bankruptcy in the 2023 Franchise Disclosure Document. Item 3 lists the material legal actions a franchisor must report; Item 4 covers bankruptcy. This is the franchisor's own disclosure, not a court record, and not legal advice.

Items 3 (litigation) & 4 (bankruptcy) at a glance

What the filing discloses

Cases disclosed: 29; Item 3, as counted in the filing

Largest settlement, franchisor's own cases: None stated

Bankruptcy (Item 4): None; Franchisor, parent, predecessor or officer

Filing year: 2023; Disclosures cover the prior ten years

Extracted from the 2023 Franchise Disclosure Document

Item 3: litigation

One putative class action and 28 individual AAA arbitration demands filed by CPR franchisees alleging breach of franchise agreement, violation of covenant of good faith, state deceptive trade practice violations, and fraudulent/negligent misrepresentations related to required OEM battery supplier and failure to provide marketing and advisory information.

Item 3 (litigation) · 29 matters disclosed · 29 pending listed

Litigation cases

The franchisor

Pending (29)

Ariba Repair, LLC and Ariba, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000- 1249
“… Case No. 01-23-0000- 1249, filed January 12, 2023, American Arbitration Association. • Digital Device Services, Inc. v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-1528, filed”Page 11 of the 2023 FDD, Item 3
Brannon Ventures, Inc. v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock
pending
Brought by a franchisee · filed 2023-03-23 · American Arbitration Association · 01-23-0001-2200
“… Case No. 01-23-0001-2200, filed March 23, 2023, American Arbitration Association. • Tech Solutions II, LLC & Elliott Solutions, LLC, Assurant Inc., Chris Jourdan, and Blair Frock, Case No. 01-23-0001-2946, filed March 29, 2023, American Arbitration Association.”Page 12 of the 2023 FDD, Item 3
Dancie Enterprises, Inc. v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock
pending
Brought by a franchisee · filed 2023-03-23 · American Arbitration Association · 01-23-0001-2194
“… Case No. 01-23-0001-2194, filed March 23, 2023, American Arbitration Association. • Brannon Ventures, Inc. v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock,”Page 12 of the 2023 FDD, Item 3
Daytona Tech Repair, LLC and Deland Tech, LLC v. MMI-CPR, LLC and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1143
“… Case No. 01-23-0000-1143, filed January 12, 2023, American Arbitration Association. • Ariba Repair, LLC and Ariba, LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-”Page 11 of the 2023 FDD, Item 3
Device Doctors LLC and Cell Fix and JTEP Holdings LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-18 · American Arbitration Association · 01-23-0000-2276
“… Case No. 01-23-0000-2276, filed January 18, 2023, American Arbitration Association. • Phones R Us LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-2268 filed”Page 11 of the 2023 FDD, Item 3
Digital Device Services, Inc. v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1528
“… Case No. 01-23-0000-1528, filed January 12, 2023, American Arbitration Association. • Forth Enterprises, Inc. v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-1526, filed January 12,”Page 11 of the 2023 FDD, Item 3
Eddings Mericle Enterprise, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-18 · American Arbitration Association · 01-23-0000- 1953
“… Case No. 01-23-0000- 1953, filed January 18, 2023, American Arbitration Association. • JML Enterprises Corp. v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-1971, filed January 18,”Page 11 of the 2023 FDD, Item 3
Forbel Enterprises, LLC. v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1735
“… Case No. 01-23-0000-1735, filed January 12, 2023, American Arbitration Association. • Top Phone Repair Plus, Inc. v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-1739, filed January 13,”Page 11 of the 2023 FDD, Item 3
Forth Enterprises, Inc. v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1526
“… Case No. 01-23-0000-1526, filed January 12, 2023, American Arbitration Association. • LivWest Technology LLC and Tech Solutions 3 LLC v. MMI-CPR, LLC and Assurant Inc., Case No. 01-23-0000-1525,”Page 11 of the 2023 FDD, Item 3
Gizmos Repair, LLC and Unboxed Wireless, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-23 · American Arbitration Association · 01-23-0000-2965
“… Case No. 01-23-0000-2965, filed January 23, 2023, American Arbitration Association. • IFIX It All, LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-3824, filed January”Page 11 of the 2023 FDD, Item 3
IFIX It All, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-27 · American Arbitration Association · 01-23-0000-3824
“… Case No. 01-23-0000-3824, filed January 27, 2023, American Arbitration Association. • KG, LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-4475, filed February 1, 2023, American Arbitration”Page 11 of the 2023 FDD, Item 3
JML Enterprises Corp. v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-18 · American Arbitration Association · 01-23-0000-1971
“… Case No. 01-23-0000-1971, filed January 18, 2023, American Arbitration Association. • iFixit, LLC v. MMI-CPR, LLC and Assurant Inc., Case No. 01-23-0000-2735, filed January 20, 2023, American”Page 11 of the 2023 FDD, Item 3
KG, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-02-01 · American Arbitration Association · 01-23-0000-4475
“… Case No. 01-23-0000-4475, filed February 1, 2023, American Arbitration Association. • Repair Right Fix Fast, Inc., Case No. 01-23-0001-2527, filed March 29, 2023, American Arbitration Association. • Zaakr, Inc.,”Page 11 of the 2023 FDD, Item 3
LMLD Corp. v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock
pending
Brought by a franchisee · filed 2023-03-23 · American Arbitration Association · 01-23- 0001-2195
“… Case No. 01-23- 0001-2195, filed March 23, 2023, American Arbitration Association. • Dancie Enterprises, Inc. v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock, Case No.”Page 12 of the 2023 FDD, Item 3
LivWest Technology LLC and Tech Solutions 3 LLC v. MMI-CPR, LLC and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1525
“… Case No. 01-23-0000-1525, filed January 12, 2023, American Arbitration Association. • Phone Fixers Westland LLC and Cell Fix and Repair Dearborn Heights, LLC v. MMI-CPR, LLC”Page 11 of the 2023 FDD, Item 3
Phone Fixers Westland LLC and Cell Fix and Repair Dearborn Heights, LLC v. MMI-CPR, LLC and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1159
“… Case No. 01-23-0000-1159, filed January 12, 2023, American Arbitration Association. • Rockstar Computers, LLC v. MMI-CPR, LLC, and Assurant Inc., Case”Page 11 of the 2023 FDD, Item 3
Phones R Us LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-18 · American Arbitration Association · 01-23-0000-2268
“… Case No. 01-23-0000-2268 filed January 18, 2023, American Arbitration Association. • Eddings Mericle Enterprise, LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000- 1953, filed January 18, 2023,”Page 11 of the 2023 FDD, Item 3
Repair Right Fix Fast, Inc.
pending
Brought by a franchisee · filed 2023-03-29 · American Arbitration Association · 01-23-0001-2527
“… Case No. 01-23-0001-2527, filed March 29, 2023, American Arbitration Association. • Zaakr, Inc., Case No. 01-23-0001-2948, filed March 29, 2023, American Arbitration Association. • Traut Enterprises, LLC v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock, Case No. – 01-23-0001-2201, filed March 23, 2023, American Arbitration Association.”Page 11 of the 2023 FDD, Item 3
Rockstar Computers, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1162
“… Case No. 01-23-0000-1162, filed January 12, 2023, American Arbitration Association. • Sidka Technologies, LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-1147, filed January 12, 2023,”Page 11 of the 2023 FDD, Item 3
Sidka Technologies, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1147
“… Case No. 01-23-0000-1147, filed January 12, 2023, American Arbitration Association. • Volunteer Cellular, Inc. v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-1252, filed January 12, 2023,”Page 11 of the 2023 FDD, Item 3
Tech Solutions II, LLC & Elliott Solutions, LLC, Assurant Inc., Chris Jourdan, and Blair Frock
pending
Brought by a franchisee · filed 2023-03-29 · American Arbitration Association · 01-23-0001-2946
“… Case No. 01-23-0001-2946, filed March 29, 2023, American Arbitration Association.”Page 12 of the 2023 FDD, Item 3
The Renaissance Dimension, Inc. v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock
pending
Brought by a franchisee · filed 2023-03-23 · American Arbitration Association · 01-23-0001-2198
“… Case No. 01-23-0001-2198, filed March 23, 2023, American Arbitration Association.”Page 11 of the 2023 FDD, Item 3
Top Phone Repair Plus, Inc. v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-13 · American Arbitration Association · 01-23-0000-1739
“… Case No. 01-23-0000-1739, filed January 13, 2023, American Arbitration Association. • Device Doctors LLC and Cell Fix and JTEP Holdings LLC v. MMI-CPR, LLC, and Assurant Inc., Case No.”Page 11 of the 2023 FDD, Item 3
Traut Enterprises, LLC v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock
pending
Brought by a franchisee · filed 2023-03-23 · American Arbitration Association · 01-23-0001-2201
“… Case No. – 01-23-0001-2201, filed March 23, 2023, American Arbitration Association. • The Renaissance Dimension, Inc. v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock, Case No. 01-23-0001-2198, filed March 23, 2023, American Arbitration Association.”Page 11 of the 2023 FDD, Item 3
Triple Peninsula Partners, LLC v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-20 · American Arbitration Association · 01-23-0000-2531
“… Case No. 01-23-0000-2531, filed January 20, 2023, American Arbitration Association. • Gizmos Repair, LLC and Unboxed Wireless, LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-2965,”Page 11 of the 2023 FDD, Item 3
Volunteer Cellular, Inc. v. MMI-CPR, LLC, and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-12 · American Arbitration Association · 01-23-0000-1252
“… Case No. 01-23-0000-1252, filed January 12, 2023, American Arbitration Association. • Forbel Enterprises, LLC. v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-1735, filed January 12, 2023,”Page 11 of the 2023 FDD, Item 3
Zaakr, Inc.
pending
Brought by a franchisee · filed 2023-03-29 · American Arbitration Association · 01-23-0001-2948
“Zaakr, Inc., Case No. 01-23-0001-2948, filed March 29, 2023, American Arbitration Association. • Traut Enterprises, LLC v. MMI-CPR, LLC, Assurant Inc., Chris Jourdan, and Blair Frock, Case No. – 01-23-0001-2201, filed March 23, 2023, American Arbitration”Page 11 of the 2023 FDD, Item 3
iFixit, LLC v. MMI-CPR, LLC and Assurant Inc.
pending
Brought by a franchisee · filed 2023-01-20 · American Arbitration Association · 01-23-0000-2735
“… Case No. 01-23-0000-2735, filed January 20, 2023, American Arbitration Association. • Triple Peninsula Partners, LLC v. MMI-CPR, LLC, and Assurant Inc., Case No. 01-23-0000-2531, filed January 20, 2023, American”Page 11 of the 2023 FDD, Item 3
Daytona Tech Repair, LLC and Deland Tech, LLC, Individually and on behalf of all other situated v. MMI- CPR, LLC, (the “Company”) and Assurant Inc. (“Assurant”)
pending
Brought by a franchisee · filed 2022-06-21 · United States District Court for the Northern District of Ohio, Cleveland Division · 1:22-cv-01093
“… Case No. 1:22-cv-01093, filed June 21, 2022, United States District Court for the Northern District of Ohio, Cleveland Division.”Page 10 of the 2023 FDD, Item 3
Outcome: “The court granted that motion on October 7, 2022. Between January 12 and March 24, 2023, plaintiffs and prospective putative class members from the Class Action filed individual demands for arbitration against the Company and Assurant with the American Arbitration Association.”

Item 3 lists the litigation the franchisor must disclose; a matter against a parent, an affiliate or a named officer is not a matter against the franchisor, and pending claims are allegations, not findings.

Disclosure signals that moved the score

How this shows up in the verdict

Active litigation: putative class action + 28 arbitration demands alleging breach of contract and statutory violations — indicates systemic franchisor disputes

The verdict grade is FranchiseVerdict's editorial assessment across SBA loan performance, unit growth, revenue and disclosure signals. It is not investment advice.

Before you weigh a lawsuit

How to read Item 3

A franchisor must disclose pending actions and any material civil action involving the franchise relationship, plus convictions or civil judgments for fraud, unfair or deceptive practices, or franchise-law violations, going back ten years. A case the franchisor brought against a franchisee counts too. Item 3 does not include every dispute: settled claims below the materiality line and matters resolved in private arbitration can be absent.

Questions worth asking current and former franchisees, using the contact list in Item 20:

Were you, or anyone you know in the system, party to a dispute with the franchisor?
Was it resolved by settlement, arbitration or a court, and on what terms?
Has the number of disputes gone up or down since you signed?

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