FranchiseVerdict
CARSTAR logo
FV-00473·STRONGExcellent95

Carstar

Automotive - Repair & ServiceFranchising since 1989Website
Investment
$24K – $804K
4th pct Repair & Serv…
Avg revenue
$3.2M
52nd pct Repair & Serv…
Royalty
Units
471
86th pct Repair & Serv…
SBA default
0.0%
vs <3% typical

Bottom line

  • Total investment $24K – $804K including a $10K franchise fee.
  • Average unit revenue of $3.2M/year (median $2.6M).
  • Rated STRONG with a risk score of 44/100. SBA loan default rate of 0.0% across 77 loans (below the industry average).
  • 14 litigation matters disclosed in Item 3 — higher than typical. Review the summary for patterns (franchisor-initiated vs. franchisee-initiated).

Item 1 · who you're contracting with

The Franchisor

Legal entity
CARSTAR Franchisor SPV LLC
Parent company
Driven Systems LLC
Incorporated in
Delaware
HQ
440 South Church Street, Suite 700, Charlotte, North Carolina 28202
Auditor
PricewaterhouseCoopers LLP
Audited financials
Franchisor revenue
$270.2M
vs $289.7M prior year

Yale framework · single-unit ROIC

Returns Analysis

Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.

The model · Yale framework

What would one CARSTAR unit return on the cash you put in?

Revenue · per unit, per year
$
FDD Item 19 reports $3,205,928
Franchisor take · royalty + ad fund
Royaltytyp 68%
%
Ad fundtyp 35%
%
Operating costs · category default: automotive
COGS
%
Labor
%
Rent / occupancy
%
Other operating
%
Total invested capital · what you actually put in
Initial investment
$
FDD Item 7: $24K–$804K
Working capital
$
Item 7 didn't break this out — defaulted to ~10% of annual revenue

Unlevered ROIC · per unit

127%

Above typical band (30–60%)

0%30–60% Yale band80%
ROIC above 100% usually means the revenue figure is a system-wide aggregate or top-cohort number rather than a single-unit average. Verify the "Revenue · per unit" field against the brand's FDD Item 19 detail tables before relying on this output.

Store EBITDA · annual
$577K
EBITDA margin
18.0%
Total invested
$456K
Payback
9 mo
Unit-level only. A multi-unit portfolio gives up roughly 5–15% of this to shared services (corporate G&A) before reaching the ~10-unit break-even Yale describes.

Levered LBO scenario · Yale Crease Capital framing

What would 25 CARSTAR units return on equity?

Edit assumptions

Equity IRR · 5-yr

24.9%

3.03× MOIC

Year-1 DSCR

3.40×

EBITDA ÷ debt service

Equity required

$19.7M

on $35.3M purchase

Total debt

$15.6M

SBA $5.0M + senior + seller note

SBA 7(a) request ($17.6M) exceeds the $5M program cap. Excess capped automatically; backfill via conventional or equity.

Overview

About

CARSTAR franchisees operate collision repair and auto body shops, handling insurance claim-related repairs, paint work, frame straightening, and vehicle restoration. Day-to-day operations involve managing technicians, coordinating with insurance adjusters and customers, ordering parts, managing inventory, and ensuring quality control on vehicle repairs.

CEO
Daniel Rivera
Founded
2015
FDD year
2025
States available
39

Item 7 · what it costs

The Vitals

Total investment
$24K – $804K
All-in to open one unit
Liquid capital
$0 – $84K
Cash you must have on hand
Franchise fee
$10K
Royalty
Monthly Base Franchise Fee (greater of $1,000 or 1.5% of …
Ad fund
1.0%
typical 3–5%
Total fee load
2.5%
vs 9–13% typical

Item 19

Financial Performance

Avg gross sales
$3.2M
Per unit, per year
Median gross sales
$2.6M
Item 19 type
Average and Median Gross Sales and KPIs
Sample size
397 units
vs category median 59 · large
Range (low → high)
$115K$18.6M
Cohort dispersion
Transparency
4 / 5
vs category median 4 / 5 · typical
Revenue rank52th
vs Automotive - Repair & Service peers
Investment cost rank4th
Lower investment ranks lower (better)
Royalty rate rank79th
Lower royalty = lower percentile (better)
Unit count rank86th
vs Automotive - Repair & Service peers
Risk score rank5th
Lower risk = lower percentile (better)

Item 20 · unit dynamics

The Growth Chart

Total units
471
Opened
48
Last reporting year
Closed
32
Turnover rate
6.8%
Company-owned
0
Corporate units in the system
% franchised
100%
vs corporate-owned
Net growth (yr3)
+3.5%
Net unit change last year
3-yr CAGR
+5.6%
Compounded over last 3 years
2023
471+16
Franchised units
2024
455
Franchised units
2025
446
Franchised units

Year-over-year franchised unit counts and net change. Source: FDD Item 20.

Item 20 · 5 states with active franchisees

The Territory Map

Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).

AK
ME
VT
NH
MA
RI
CT
NY
NJ
PA
DE
MD
DC
WA
OR
CA
NV
ID
MT
WY
UT
CO
AZ
NM
ND
SD
NE
KS
OK
TX
MN
IA
MO
AR
LA
WI
IL
MS
TN
MI
IN
KY
AL
OH
WV
GA
VA
NC
SC
FL
HI
Registered · 5 states
Not registered

States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.

Government records

SBA Loan Data

Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.

Total loans
77
Loan volume
Avg loan
Default rate
0.0%
vs <3% typical · system-wide
5-yr default

FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17

Risk & Legal

44
Risk · 0-100
STRONG44 / 100

CARSTAR presents meaningful caution-level risk due to undisclosed profitability, escalating royalty structures, parent company litigation involving securities fraud allegations, and slow unit growth despite high average unit volumes.

Score breakdown · what drove the 44 / 100 rating

  1. 01HIGHParent company involved in multiple pending litigation matters including putative class action securities fraud and five derivative complaints against officers/board members, indicating governance and disclosure concerns
  2. 02MINORNo Item 19 (Average Unit Volume) disclosure despite $3.2M average revenue, preventing transparent ROI assessment and suggesting franchisor may be hiding profitability data
  3. 03MINORTiered royalty structure (1.5% base + 4% growth fee) creates escalating costs as sales increase, potentially capping franchisee profitability and creating misaligned incentives
  4. 04MINORFlat unit growth of only 3.5% YoY in a mature auto body repair market suggests market saturation or franchisee dissatisfaction
  5. 05MINORThree franchisor-initiated breach of contract and non-compete lawsuits indicate aggressive enforcement and potential disputes over territory/operational control
  6. 06MINORAffiliate settlements (Arby's, Dunkin') on no-poaching and data privacy suggest systemic corporate compliance issues that may extend to CARSTAR operations

Severity inferred from the FDD text · not a regulatory classification

FDD Items 5, 6, 12, 17 · continued from Risk & Legal

Contract & Territory Detail

Territory
Radius
Protected territory
Yes
Initial term
5 years
Renewal term
5 years
Online sales rights
Restricted
Franchisor can compete
Yes
Hire a manager?
Allowed
Litigation count
14
Right of first refusal
Yes
Franchisor can buy back on resale
Mandatory arbitration
No
Jury trial waiver
Yes
Non-compete
1 yrs
Post-termination restriction
Owner-operator
Required
Governing law
North Carolina

Item 11

Training & Operations

Classroom training
16 hrs
On-the-job training
6 hrs
POS system
CCC One Innovate or CCC One Perform with MRC
Operating tech stack

Item 20

Franchisee Contacts

Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.

Franchisee contacts

95 numbers

Locked
(408) 627-••••
CA
(928) 634-••••
AZ
(925) 484-••••
CA

One-time purchase · CSV download · Validation questions included

FDD download

CARSTAR · FDD (2025) PDF

Single-page checkout · instant download · CSV export of contacts available separately above