FranchiseVerdict
Critter Control logo
FV-00668·MODERATEExcellent86

Critter Control

Home Services - Pest ControlFranchising since 1987Website
Investment
$94K – $250K
41st pct Pest Control
Avg revenue
59th pct Pest Control
Royalty
9.0%
32nd pct Pest Control
Units
124
59th pct Pest Control
SBA default
0.0%
vs <3% typical

Bottom line

  • Total investment $94K – $250K including a $75K franchise fee, 9.0% ongoing royalty.
  • No Item 19 financial performance data disclosed — the franchisor chose not to publish revenue figures.
  • Rated MODERATE with a risk score of 63/100. SBA loan default rate of 0.0% across 15 loans (below the industry average).

Item 1 · who you're contracting with

The Franchisor

Legal entity
Critter Control, Inc.
Parent company
Rollins, Inc.
Incorporated in
Michigan
HQ
2170 Piedmont Road NE, Atlanta, Georgia 30324
Auditor
Deloitte & Touche LLP
Audited financials
Franchisor revenue
$3.1B
vs $3.4B prior year

Yale framework · single-unit ROIC

Returns Analysis

Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.

The model · Yale framework

What would one Critter Control unit return on the cash you put in?

Revenue · per unit, per year
$
Item 19 not disclosed — typing your own estimate
Franchisor take · royalty + ad fund
Royaltytyp 68%
%
Ad fundtyp 35%
%
Operating costs · category default: restoration
COGS
%
Labor
%
Rent / occupancy
%
Other operating
%
Total invested capital · what you actually put in
Initial investment
$
FDD Item 7: $94K–$250K
Working capital
$
FDD reports $3K–$5K

Unlevered ROIC · per unit

38%

In Yale's "attractive" band (30–60%)

0%30–60% Yale band80%

Store EBITDA · annual
$68K
EBITDA margin
9.0%
Total invested
$176K
Payback
31 mo
Unit-level only. A multi-unit portfolio gives up roughly 5–15% of this to shared services (corporate G&A) before reaching the ~10-unit break-even Yale describes.

Overview

About

Franchisees operate pest and wildlife removal services, handling customer calls, conducting inspections, trapping/removing animals, and performing exclusion work to prevent re-entry. Daily work includes field service calls, equipment maintenance, customer communication, and compliance with local wildlife regulations. Revenue comes from service calls, trapping fees, and preventative exclusion contracts.

CEO
Jeffrey B. Campbell
Founded
1983
FDD year
2025
States available
30

Item 7 · what it costs

The Vitals

Total investment
$94K – $250K
All-in to open one unit
Liquid capital
$3K – $5K
Cash you must have on hand
Franchise fee
$75K
Royalty
9.0%
Percentage of Monthly Total Net Revenues · typical 6–8%
Ad fund
1.0%
typical 3–5%
Total fee load
10.0%
vs 9–13% typical

Item 19

Financial Performance

This franchisor did not disclose financial performance representations in Item 19, or our extractor could not parse them.

Item 20 · unit dynamics

The Growth Chart

Total units
124
Opened
9
Last reporting year
Closed
2
Turnover rate
1.6%
Company-owned
39
Corporate units in the system
% franchised
69%
vs corporate-owned
Net growth (yr3)
-6.6%
Net unit change last year
3-yr CAGR
-4.5%
Compounded over last 3 years
2023
85-6
Franchised units
2024
91
Franchised units
2025
89
Franchised units

Year-over-year franchised unit counts and net change. Source: FDD Item 20.

Item 20 · 19 states with active franchisees

The Territory Map

Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).

AK
ME
VT
NH
MA
RI
CT
NY
NJ
PA
DE
MD
DC
WA
OR
CA
NV
ID
MT
WY
UT
CO
AZ
NM
ND
SD
NE
KS
OK
TX
MN
IA
MO
AR
LA
WI
IL
MS
TN
MI
IN
KY
AL
OH
WV
GA
VA
NC
SC
FL
HI
Registered · 19 states
Not registered

States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.

Government records

SBA Loan Data

Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.

Total loans
15
Loan volume
Avg loan
Default rate
0.0%
vs <3% typical · system-wide
5-yr default

FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17

Risk & Legal

63
Risk · 0-100
MODERATE63 / 100

Critter Control presents high risk due to a shrinking franchise network (-6.6% YoY), undisclosed financial performance (no Item 19), multiple litigation/regulatory actions, and a high fee structure relative to system trajectory.

Score breakdown · what drove the 63 / 100 rating

  1. 01MINORSystem declining 6.6% YoY with only 124 units—indicates contracting franchise network and potential market saturation or performance issues
  2. 02MINORNo Item 19 financial performance disclosure—cannot verify average revenues or net income, making ROI projections impossible to validate
  3. 03HIGHMultiple litigation/settlements including trade secret misappropriation, state regulatory violations, and parent company SEC accounting order—suggests governance and compliance weaknesses
  4. 04MINORHigh initial investment ($93,850-$250,275) paired with 9% royalty and declining unit count creates elevated risk of negative ROI
  5. 05HIGHGoing Concern = False status not explicitly confirmed—ambiguous disclosure raises questions about franchisor financial stability

Severity inferred from the FDD text · not a regulatory classification

FDD Items 5, 6, 12, 17 · continued from Risk & Legal

Contract & Territory Detail

Territory
Zip code based
Protected territory
Yes
Initial term
7 years
Renewal term
10 years
Online sales rights
Granted
Franchisor can compete
Yes
Hire a manager?
Allowed
Litigation count
3
Right of first refusal
Yes
Franchisor can buy back on resale
Mandatory arbitration
Yes
Jury trial waiver
Yes
Non-compete
2 yrs
Post-termination restriction
Owner-operator
Required
Governing law
Georgia

Item 11

Training & Operations

Classroom training
24 hrs
On-the-job training
16 hrs
POS system
GPS Insight
Operating tech stack

Item 20

Franchisee Contacts

Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.

Franchisee contacts

21 numbers

Locked
(312) 791-••••
IL
(860) 240-••••
CT
(808) 586-••••
HI

One-time purchase · CSV download · Validation questions included

FDD download

Critter Control · FDD (2025) PDF

Single-page checkout · instant download · CSV export of contacts available separately above