FranchiseVerdict
Crave Cookies logo
FV-00654·STRONGExcellent86

Crave Cookies

Food & Beverage - BakeryFranchising since 2021Website
Investment
$328K – $705K
57th pct Bakery
Avg revenue
70th pct Bakery
Royalty
6.0%
36th pct Bakery
Units
37
53rd pct Bakery
SBA default
0.0%
vs <3% typical

Bottom line

  • Total investment $328K – $705K including a $40K franchise fee, 6.0% ongoing royalty.
  • No Item 19 financial performance data disclosed — the franchisor chose not to publish revenue figures.
  • Rated STRONG with a risk score of 51/100. SBA loan default rate of 0.0% across 26 loans (below the industry average).
  • System growing at 337.5% CAGR over 3 years with 37 total units — strong expansion trajectory.

Item 1 · who you're contracting with

The Franchisor

Legal entity
Crave Cookies Franchising, LLC
Incorporated in
Utah
HQ
2949 Oak Park Lane, Holladay, UT 84117
Auditor
Mellor & Associates, PLLC
Audited financials
Franchisor revenue
$2.4M
vs $1.3M prior year

Yale framework · single-unit ROIC

Returns Analysis

Pulls Item 7 (investment) and Item 19 (revenue) from this brand's FDD into the Yale unlevered-ROIC formula. Override any input to stress-test it against your own assumptions.

The model · Yale framework

What would one Crave Cookies unit return on the cash you put in?

Revenue · per unit, per year
$
Item 19 not disclosed — typing your own estimate
Franchisor take · royalty + ad fund
Royaltytyp 68%
%
Ad fundtyp 35%
%
Operating costs · category default: restaurant
COGS
%
Labor
%
Rent / occupancy
%
Other operating
%
Total invested capital · what you actually put in
Initial investment
$
FDD Item 7: $328K–$705K
Working capital
$
FDD reports $15K–$30K

Unlevered ROIC · per unit

14%

Below typical band (30–60%)

0%30–60% Yale band80%

Store EBITDA · annual
$75K
EBITDA margin
10.0%
Total invested
$539K
Payback
86 mo
Unit-level only. A multi-unit portfolio gives up roughly 5–15% of this to shared services (corporate G&A) before reaching the ~10-unit break-even Yale describes.

Overview

About

Crave Cookies franchisees operate branded retail cookie shops, handling daily production, customer service, inventory management, and sales. Day-to-day responsibilities include baking fresh cookies, managing staffing, POS operations, and local marketing to drive foot traffic and repeat business in a protected territory.

CEO
Becky English
Founded
2021
FDD year
2025
States available
16

Item 7 · what it costs

The Vitals

Total investment
$328K – $705K
All-in to open one unit
Liquid capital
$15K – $30K
Cash you must have on hand
Franchise fee
$40K
Royalty
6.0%
Percentage of Gross Sales · typical 6–8%
Ad fund
2.0%
typical 3–5%
Total fee load
8.0%
vs 9–13% typical

Item 19

Financial Performance

This franchisor did not disclose financial performance representations in Item 19, or our extractor could not parse them.

Item 20 · unit dynamics

The Growth Chart

Total units
37
Opened
15
Last reporting year
Closed
5
Turnover rate
13.5%
Company-owned
2
Corporate units in the system
% franchised
95%
vs corporate-owned
Net growth (yr3)
+66.7%
Net unit change last year
3-yr CAGR
Outlier (see FDD)
Likely small-sample artifact
2023
35+15
Franchised units
2024
21
Franchised units
2025
8
Franchised units

Year-over-year franchised unit counts and net change. Source: FDD Item 20.

Item 20 · 25 states with active franchisees

The Territory Map

Derived from franchisee contact records. Shows states with at least one current operator — not where the franchisor is registered to sell new units (that data is re-extracting in a future refresh).

AK
ME
VT
NH
MA
RI
CT
NY
NJ
PA
DE
MD
DC
WA
OR
CA
NV
ID
MT
WY
UT
CO
AZ
NM
ND
SD
NE
KS
OK
TX
MN
IA
MO
AR
LA
WI
IL
MS
TN
MI
IN
KY
AL
OH
WV
GA
VA
NC
SC
FL
HI
Registered · 25 states
Not registered

States derived from franchisee phone area codes (Item 20). Approximate — ported numbers may show the original state, not the franchisee's current location.

Government records

SBA Loan Data

Aggregated from SBA 7(a) loan disclosures, public data unique to FranchiseVerdict.

Total loans
26
Loan volume
Avg loan
Default rate
0.0%
vs <3% typical · system-wide
5-yr default

FranchiseVerdict rating + FDD Items 3, 5, 6, 12, 17

Risk & Legal

51
Risk · 0-100
STRONG51 / 100

Early-stage, rapidly expanding cookie concept with aggressive growth, opaque unit economics, active litigation, and no financial performance data to validate ROI against substantial capital requirements.

Score breakdown · what drove the 51 / 100 rating

  1. 01MEDNo Item 19 financial disclosures (Avg Revenue and Net Income not disclosed) prevents ROI validation and comparability across units
  2. 02MINORPending arbitration with D&G Ownership Group suggests current franchisee disputes; outcome and nature of claims unknown
  3. 03MED67% YoY unit growth appears strong but absolute unit count of 37 indicates early-stage system with limited operational track record and higher failure risk
  4. 04MEDHigh initial investment range ($327k–$704k) with undisclosed profitability creates misalignment between capital required and potential returns
  5. 05HIGHTwo litigation cases (one pending, one won by franchisor) indicate franchisee-franchisor relationship friction despite small unit base
  6. 06MINOR6% royalty on unreported gross sales lacks benchmarking; unclear if sustainable given unknown unit economics

Severity inferred from the FDD text · not a regulatory classification

FDD Items 5, 6, 12, 17 · continued from Risk & Legal

Contract & Territory Detail

Territory
Radius
Protected territory
Yes
Initial term
10 years
Renewal term
5 years
Online sales rights
Restricted
Franchisor can compete
Yes
Hire a manager?
Allowed
Litigation count
3
Right of first refusal
Yes
Franchisor can buy back on resale
Mandatory arbitration
No
Jury trial waiver
Yes
Non-compete
2 yrs
Post-termination restriction
Owner-operator
Required
Governing law
Utah

Item 11

Training & Operations

Classroom training
31 hrs
On-the-job training
42 hrs
POS system
Square
Operating tech stack

Item 20

Franchisee Contacts

Phone numbers extracted directly from this brand's FDD Item 20. After purchase, you'll also receive a list of validation questions tailored to this brand.

Franchisee contacts

38 numbers

Locked
(818) 968-••••
CA
(251) 262-••••
AL
(385) 900-••••
UT

One-time purchase · CSV download · Validation questions included

FDD download

Crave Cookies · FDD (2025) PDF

Single-page checkout · instant download · CSV export of contacts available separately above